System Engineer

Roles & Responsibilities

-Handle day-to-day service requests and troubleshoot endpoint user devices.

-Process accounts relating to user on-boarding, off-boarding and internalmovement.

-Perform access management of users and account password reset.

-Act as level 1 AD and MS Office 365 administrator, and handle useradministrative tasks.

-Attend to user to solve reported IT issues within the stipulated SLA.

-Troubleshoot and resolve all hardware, operating system, software andapplication problems relating to desktops, notebooks, printers, mobile devicesand PC peripherals.

-Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).

-1st level troubleshooting for network issues and telephony system.

-Perform day-to-day monitoring of Client monitoring systems and follow up on ITinfrastructure and security alerts.

-Perform alert identification and correlation.

-Incident ticket logging, troubleshooting, and performing escalation to level 2engineers.

-Generate reports from the security monitoring systems and keep track of theremediation progress by the respective system owners.

-Install / Remove computer software and applications.

-Perform staging and deployment of new endpoint devices.

-Maintain updated patch status for all endpoint devices including OS updates,anti-virus updates and software updates.

-Manage asset inventory of all endpoint devices.

-Arrange and liaise with contractor/vendor for issues resolution.

-Perform timely escalation to Client’s Frontend Manager.

-Update documentation, processes and guidelines.

-Generate weekly and monthly reports.

-Be on standby and available to be activated to work location outside workinghours.

• Carry out any tasks assignedby Client’s Frontend Manager.

(Duties & Responsibilities are subject to change as per Project requirements)