SYSTEMS ADMINISTRATOR I

The Systems Administrator position is responsible for ensuring the smooth operation of IT services for Nabors employees. Primary responsibilities will involve providing timely and effective technical support to end-users for widely diverse issues. This role requires excellent problem-solving skills, the ability to work collaboratively with other IT team members, leading junior staff and interns, and a commitment to delivering high-quality support.

DUTIES AND RESPONSIBILITIES

• Provide Level 2 support for Microsoft 365 cloud services, Active Directory and resolve incidents or service requests in a timely manner.
• Perform routine administration and troubleshooting for Microsoft Teams, SharePoint Online, OneDrive, and other M365 services.
• Assist with user access, permissions, group membership, licensing, mailbox, collaboration, and service-related requests.
• Troubleshoot authentication, access, synchronization, connectivity, and M365 application issues.
• Perform approved operational activities following established procedures and change-management requirements.
• Escalate complex technical issues to the appropriate M365 Service Owner, senior administrator, architect, Security team, or Microsoft support.
• Support testing and post-deployment validation for M365 changes.
• Assist with monitoring service health, alerts, administrative notifications, and operational issues.
• Create and maintain technical procedures, knowledge articles, troubleshooting guides, and operational documentation.
• Participate in M365 projects and operational initiatives based on workload and available capacity.
• Maintain accurate ticket updates and document troubleshooting actions and resolutions in ticketing system.
• Follow organizational Security, Governance, Change Control, and M365 administration standards.
• Maintain composure and a professional manner at all times, including in stressful situations with users; understand when to escalate concerns to the next level
• This job description is not intended to be an all-inclusive list of duties and responsibilities of the position

MINIMUM QUALIFICATIONS

• Typical candidates will possess 3 to 5 years of relevant experience in a technical customer service role
• Working knowledge of Windows Server 2019 and later
• Advanced knowledge of Active Directory and M365 services
• Working knowledge of networking protocols and components (DHCP, DNS, etc.)
• Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
• Proven customer service skills
• Strong oral and written communication skills

PREFERRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, or related field, or 5+ years hands-on