Systems Analyst II/III - System Administration

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. JOB SUMMARYJob Profile Summary

This role is responsible for designing, implementing, and optimizing enterprise observability solutions across infrastructure, applications, cloud platforms, services, and operational technology environments. The position leads efforts to improve monitoring, telemetry, alerting, dashboards, automation, and service health visibility to support operational excellence and faster issue detection. The role partners with infrastructure, application, cybersecurity, network, and operations teams to identify observability gaps, resolve complex issues, and define monitoring requirements for new and existing technologies. In addition, the position provides technical leadership through mentoring, documentation, standards development, and continuous improvement of observability practices.

This position may be filled as either an Systems Analyst II or Systems Analyst III. The level offered will be determined at the time of hire based on the selected candidate's experience, qualifications, skills, and demonstrated capabilities.

Required Qualifications

• 5–8+ years of experience in enterprise IT environments with a primary focus on observability, monitoring strategy, telemetry, and operational visibility.

• Proficiency in at least two enterprise observability or monitoring platforms, such as Dynatrace, Grafana, Microsoft SCOM, OpsView, Venafi, or equivalent tools.

• Experience with observability automation, scripting such as PowerShell or Python, Ansible Automation Platform (AAP), and API-based integrations across infrastructure, applications, and services.

• Strong understanding of metrics, logs, traces, events, system performance, and event management concepts.

• Demonstrated ability to lead technical observability initiatives and mentor staff in a collaborative team environment.

• Experience developing dashboards, alerts, service health views, and KPIs aligned to business, application, and operational needs.

• Familiarity with ITIL processes, incident management, change management, and CMDB integration is preferred.

Preferred Qualifications

• Experience supporting observability in hybrid, segmented, or air-gapped domains.

• Background in infrastructure, networking, storage, cloud, DevOps, Site Reliability Engineering, or observability domains.

• Experience monitoring SCADA systems, operational technology, or other critical operational environments.

• Exposure to enterprise ticketing systems such as ServiceNow, CMDB relationships, service mapping, and operational support workflows.