Systems Analyst
Systems Analyst at University Federal Credit Union maintaining and administering enterprise SaaS and on-prem applications for lending and collections — gathering business requirements, managing APIs/integrations, monitoring automated workflows, and troubleshooting issues with IT and business partners. Needs 3+ years enterprise application support and mortgage-industry integration experience.
- Compensation
- Not disclosed
- Location
- Austin, Texas, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Business analysis
- Posted
Must have
- Bachelor's degree in Computer Science or related field (or equivalent education/experience)
- 3+ years of application or systems support in an enterprise environment
- 2+ years of mortgage industry experience with APIs and integrations
- 1+ year of experience supporting cloud-based solutions
- Must be bondable
- Strong understanding of enterprise IT environments
- Strong analytical and diagnostic skills for resolving application issues
- Strong verbal and written communication and customer service skills
- Ability to interpret logs and system metrics to identify root causes
Nice to have
- Experience supporting applications in a regulated environment (e.g., financial services) with audits, controls, and data protection
- Familiarity with SCRUM and Agile methodologies
- Familiarity with credit union philosophies and practices
Full description
Job Summary
The System Analyst provides analysis and expertise on various tools and systems used in UFCU to include tool administration custom and/or third party applications, services and related infrastructure components. This role will require demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners.
Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position must support secure applications based upon requirements and be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business partners.
The Systems Analyst is an exempt position and reports to Manager Product Engineering.
About UFCU
Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
In pursuit of our aspiration that UFCU isloved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed
We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.
Possibilities Reimagined
We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity
We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Essential Functions
- Serve as the point of contact for escalated questions and issue resolution of designated software applications
- Serve as the subject matter expert for applications used by UFCU staff and members.
- Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.
- Install, configure, maintain and enhance SaaS and On-Premises application configurations to adapt to changing business processes and technology landscapes.