Systems Engineer
Hands-on, client-facing IT support role at a managed service provider that handles IT, support, and cybersecurity for hedge funds and investment firms. Day to day: resolving tickets, troubleshooting Windows/Microsoft 365 environments, systems administration, networking, and endpoint security, both remote and onsite across the SF Bay Area.
- Compensation
- Not disclosed
- Location
- San Francisco Bay Area, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless, DMZ, firewalls
- Experience working within a Managed Service Provider or other multi-client IT support environment
- Strong written and verbal communication skills with professional, responsive client experience
- Strong troubleshooting, documentation, organization, and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced support environment
- Ability to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations
- Ability to perform physical requirements of onsite IT operations, including lifting up to 50 lbs
Nice to have
- Financial services experience supporting hedge funds, private equity firms, or investment managers
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- Significant MSP experience, particularly with ConnectWise or similar service-management platforms
- Exposure to Microsoft Azure, AWS, or other public-cloud environments
- Experience with collaboration, identity, or device-management technologies such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience supporting Citrix XenApp or similar virtual application technologies
- Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, or Proofpoint
- Experience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Full description
Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: San Francisco Bay Area, CA – Hybrid
Term: Full-Time, Hourly, Non-Exempt
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Systems Engineer to join our growing Support team in the San Francisco Bay Area. This is a hands-on technical and client-facing role responsible for providing IT support, systems administration, troubleshooting, and infrastructure support across Atlas Technica client environments.
The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, Client Technology Managers, and technical teams to resolve support requests, maintain client environments, and deliver a high-quality user experience. As a hybrid role, this position will provide both remote and onsite technical support based on client and business needs throughout the San Francisco Bay Area.
The successful candidate will combine strong technical troubleshooting skills with excellent communication, ownership, organization, and a customer-first approach to supporting sophisticated technology environments.
Position Responsibilities:
- Provide remote and onsite IT support and technical assistance to users across assigned client environments
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues