Systems Engineer

Systems Engineer

Middleware Platform, Azure, Microsoft Windows Server, Monitoring, Automation and AI

Location: Remote — Pune or Baroda

Experience: 4–6 years

Shift: 24×7 rotation, including planned maintenance windows and change events

Role summary

• You will keep our Middleware Platform, Azure and Windows server estate running day to day — responding to alerts, resolving incidents within SLA, Product/Application deployment, executing changes cleanly, and steadily improving the stability of the systems in your care.
• You work within established processes and alongside Team Engineers and Database Administrators, taking ownership of your own queue and escalating appropriately.
• This role also carries a real automation mandate. We expect you to notice repetitive manual work and remove it — through scripting, through Azure automation tooling, and increasingly through AI agents that handle routine operational tasks.

Experience

• 4–6 years in systems administration, Application and infrastructure support or cloud operations.
• Minimum 4 years hands-on production Azure administration (not lab, training or certification-only exposure).
• Minimum 3 years administering Windows Server in production.
• Experience working to SLAs in a ticket-driven support environment.
• Willing and available to work rotating 24×7 shifts and out-of-hours maintenance windows.

Preferred qualifications

• Graduation or Above
• Healthcare or other regulated-industry experience.

Key responsibilities

• Azure platform administration

• Administer Azure infrastructure day to day; provision, resize and decommission Azure resources following documented standards and approved change requests.
• Support Azure PaaS workloads including App Services — deployments, configuration, scaling and restarts.
• Apply resource tagging, cost-optimisation recommendations and policy compliance actions as directed.

• Alert monitoring and response

• Own the alert queue on your shift. Monitor Logic Monitor, Azure Monitor, Log Analytics and the enterprise monitoring platform; acknowledge, triage and action alerts within SLA.
• Investigate alerts using KQL queries in Log Analytics, Application Insights telemetry and Windows Event Logs.
• Identify duplicate or non-actionable alerts and propose tuning — threshold changes, aggregation windows, suppression rules. Flagging a bad alert is part of the job, not an optional extra.
• Maintain monitoring coverage and visibility: report agents that are down or resources missing from monitoring, and build/maintain dashboards and workbooks that surface system health to the team.