Systems Engineer II

For The Life You Choose, A Career to Match….Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.If this sounds exciting to you, we would love to have you on our team!

Norway Savings Bank is seeking an experienced Systems Engineer II to join our ITS team, based out of our office in Norway, ME.

Stepping into this position, you’ll play a key role in keeping the Bank’s technology infrastructure secure, reliable, resilient and performing at its best. You’ll help manage and support our virtual server, cloud, identity, remote access, and enterprise application environments, working with technologies including VMware, Citrix, Microsoft Azure, Microsoft 365, and Microsoft Entra ID.

From implementing and upgrading systems to monitoring performance, managing backups and replication, you’ll help ensure our employees have secure and dependable access to the systems and data they rely on every day. This role will also have the opportunity to support the Bank’s evolving use of artificial intelligence technologies, including Microsoft Copilot and other approved AI-enabled solutions.

You’ll help build the technical foundation for the responsible adoption of these tools by supporting areas such as configuration, identity and access, licensing, monitoring, troubleshooting, and data protection, while partnering with security, compliance, data and business teams. As a resource within our collaborative ITS team, you’ll serve as an escalation point for more complex issues, share your expertise through cross-training, and contribute to a variety of technology projects and initiatives.

You’ll also have opportunities to take ownership of well-defined infrastructure initiatives, making this a great role for an experienced systems professional who enjoys solving problems, learning new technologies, and helping shape a secure and modern technology environment.

Key Responsibilities:

• Determine system specifications and design, implement, and plan software/hardware upgrades to the system infrastructure.

• Monitors and maintains server backup and server disaster recovery systems.

• Ensure software license compliance for the systems in the organization.

• Plans and performs Application and System upgrades/updates.

• Ensures all servers are fully functional and secure at all times.

• Ensures all network security software applications are functioning correctly.

• Escalates issues to appropriate staff and/or vendors as needed.

• Responds to health and performance monitoring alerts for all systems.

• Ensures all systems and hardware are up to date with regard to OS patches and vendor updates.

• Maintain application servers including vendor updates and new software installations.

• Continually practices proper security procedures with respect to Internet access, data access, anti-virus protection, user password protection, file system rights and permissions, and intrusion detection.

• Evaluates, manages and implements vendor contracts and agreements to assure proper requirements and services are provided.

• Works with other IT personnel in problem resolution and assists with level 2 help desk support requests.

• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, service health, administration, security, and integration with identity and endpoint-management services.

• Support Microsoft Copilot and other approved AI capabilities through technical readiness, licensing, configuration, access management, service monitoring, troubleshooting, adoption support, and coordination with data governance, privacy, security, compliance, and legal requirements.

• Ensures compliance with established information security policies, procedures and regulations.

• Keeps up to date with new IT technologies, methods and best practices.

What You’ll Bring:

• Associate’s or Bachelor’s degree in Computer Technology from an accredited college or equivalent work experience.

• Understanding of Microsoft Server, Windows 11, Active Directory, Exchange, SQL, M365,Copilot, Azure and AntiVirus software administration.

• Deep understanding of Virtualization Technology, Virtual Desktop Infrastructure, and Storage Area Networks.

• Preference will be given to candidates with technological certifications.

• Troubleshooting skills required and excellent customer service skills

• Familiarity with Banking Regulations and Cyber Security

• Expert problem-solving, time management, multi-tasking, and creative thinking.

• Must be able to work independently and in a team environment

• Be flexible and willing to travel when needed

• Responsibilities may require evening and weekend work to meet the needs of systems being maintained or for trouble resolution.

Benefits:

• 160 hours of paid time off per year

• 48 hours of paid sick time per year

• 11 paid holidays

• Full suite of insurance benefits

• Comprehensive Wellness Program, including on-site gyms, access to our Health Coach, and individual and team challenges to earn monetary incentives

• Tuition reimbursement

• Employer HSA contributions

• 401K with exceptional employer contributions

• A hands-on team that is committed to the growth and success of our employees

Pay: Position starts at $65,000 per year with flexibility commensurate with experience.

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Minimal physical effort required; normally seated with freedom of movement on a regular basis. Some handling of light materials and supplies.

External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.