Systems Engineer

Job Title: Systems Engineer

Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $40,000 – $70,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers' IT environments. You will work with a variety of technologies to deliver secure, efficient, and scalable solutions tailored to client needs.

Key Responsibilities

• Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)

• Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools

• Support and manage disaster recovery and business continuity solutions

• Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)

• Document systems and provide technical consulting, reviews, and recommendations

• Communicate with clients regarding project progress, planned maintenance, and service incidents

Additional Duties

• Ensure a high standard of customer service and satisfaction

• Collaborate with team members and escalate complex issues as needed

• Gain a deep understanding of client business needs and how technology aligns with their goals

• Accurately track time, tasks, and expenses in the ticketing system

• Stay current with industry trends, tools, and certifications

Qualifications

• Professional IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE; Citrix CCEA/CCIA; Cisco CCNA; SonicWall CSSA; VMware VCP)

• Strong communication, diagnostic, and troubleshooting skills

• Ability to manage multiple tasks and shift priorities in a fast-paced environment

• Proficient with IT service delivery tools and remote support systems

• Self-motivated with a strong attention to detail and desire to learn

Compensation & Benefits

Salary: $40,000 – $70,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

• Health insurance allowance up to $500/month

• Employer-paid group life insurance policy valued at $100,000

• 4% employer match on retirement savings plan

• High-speed internet reimbursement up to $40/month

• $40/month cellular phone allowance

• 8 paid holidays annually

• Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service

• Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.