Systems Engineer (IWMS / Planon)
Systems engineer at Ingka Group (IKEA) in Bangalore who configures, integrates and operates the company's Integrated Workplace Management System built on Planon — covering facility/real-estate workflows, REST/middleware integrations, BMS and IoT connections, reporting, and 2nd/3rd-line platform support.
- Compensation
- Not disclosed
- Location
- Bangalore, Karnataka, India
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- 4+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 4-7 years as System Engineer with hands-on IWMS / Planon experience
- Hands-on Planon experience (configuration, administration and/or integrations)
- Advanced Planon: ProCenter, Planon Cloud, Planon Connect, Planon Self-Service, business object and workflow configuration
- Good understanding of real estate and facility management processes (space/occupancy, lease, maintenance, assets, service requests)
- Intermediate knowledge of building systems: BMS/BAS, BACnet, Modbus, KNX, OPC UA, alarms and metering
- Intermediate IoT knowledge: smart building sensors, IoT gateways, MQTT, IoT platforms
- Integration skills: REST/SOAP APIs, JSON/XML, SFTP, middleware/iPaaS
- Working SQL knowledge and experience building reports (Planon reporting, Power BI or similar)
- Basic to intermediate scripting: Python, PowerShell or similar for automation
- Intermediate infrastructure: Cloud/SaaS operations, identity and SSO (Azure AD/Entra ID), environments and release management
- Experience working on projects and operational support (incident, problem and change management)
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or equivalent experience
- Fluent in English, written and spoken
Nice to have
- Retail sector experience (multi-site store portfolios, distribution centers, store operations)
- Experience with other IWMS/CAFM tools (IBM TRIRIGA, Archibus, Spacewell, Facilio)
- CAD/BIM integration (AutoCAD, Revit) for floor plans and space management
- Energy management and ESG/sustainability reporting
- ERP integration experience (SAP, Oracle, Microsoft Dynamics), preferably SAP
- Agile working methods (Scrum/Kanban) and tools such as Jira or Azure DevOps
- Planon certification(s)
- ITIL Foundation or IoT/cloud certifications
Full description
We are looking for a hands-on System Engineer to help configure, run and develop our Integrated Workplace Management System (IWMS) built on Planon. You will work closely with the senior engineer, Gr. Real Estate Solution Architect ,Enterprise Technology /DATA aarchites and business stakeholders to deliver improvements and keep the platform running smoothly.
You will work across real estate and facility processes, integrations, and the connection of building systems (BMS) and IoT data to the IWMS — ideally with an understanding of retail environments.
As a Systems Engineer in the Group Real Estate, you will be at the heart of a foundational transformation in IWMS.
This means that you will:
- Configuration and administration: Configure and maintain the Planon platform (Planon ProCenter / Planon Cloud), including modules, business objects, field definitions, layouts, workflows (BOM/state models), user roles and authorization.
- Real estate & facility processes: Implement and support IWMS processes such as space and occupancy management, lease and contract management, maintenance (corrective and planned), work orders, assets, service requests and move management.
- Integrations: Build and support integrations between Planon and surrounding systems (ERP/finance, HR, CAD/BIM, identity, ticketing) using Planon Connect, web services/REST APIs, SFTP and middleware.
- BMS & IoT: Support the connection of building management systems and IoT sensors (occupancy, energy, environmental, alarms) to the IWMS so that events and data automatically create work orders, update assets and feed reporting.
- Reporting & data: Build reports, dashboards and data extracts on space utilization, maintenance KPIs, SLA performance, lease costs and energy consumption.
- Operations & support: Act as 2nd/3rd line support, investigate incidents, perform root-cause analysis, and manage releases, upgrades and patches across environments (DEV/TEST/PROD).
- Documentation & quality: Maintain technical documentation, configuration records and test cases; follow change management and release procedures.
- Delivery: Deliver configuration changes, enhancements and integration work as part of the team backlog, from analysis through testing and deployment.
- Testing: Prepare and run functional, integration and regression tests; support user acceptance testing with the business.
- User support: Support end users and key users, run training sessions and help onboard new sites and stores into the system.
We believe you bring:
- 4–7 years as System Engineer, with hands-on IWMS / Planon experience
- Planon experience: Hands-on experience with Planon (configuration, administration and/or integrations).
- IWMS / FM knowledge: Good understanding of real estate and facility management processes.