Systems Engineer - Level 2 Support

Virtuelle Group is a leading MSP/MSSP specialising in providing Managed ICT & Cyber Security services and solutions across a broad range of industries in the APAC & U.S region.

Embark on a professional adventure into the role of a Level 2+ Support Engineer where your expertise in technology and customer service becomes the cornerstone to our success.

THE ROLE

Step into the role of a Level 2+ Support Engineer and become the lead tech maestro for our clients support.

This role is the backbone of our client’s day-to-day technology support, with you working on-site as the dedicated Level 2+ engineer embedded in their environment. Your days will be filled with diverse challenges and learning opportunities.

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What You’ll Do:

As a Level 2+ Support Engineer, you’ll be integral to our team, delivering consistent, high-quality technical support that reflects our commitment to service excellence.

• Deliver Level 2+ support and handle escalated technical issues.

• Perform maintenance and break/fix support for systems & applications

• Intune enroll, configure and manage a variety of devices

• Independently resolve complex software and hardware issues.

• Install, maintain and troubleshoot Windows systems

• Provide customer support on-site along side our service desk and engineering team.

• Contribute to project tasks, including PC builds and software deployment.

• Escalate software faults and bugs to vendors where support agreements exist.

• Deliver face-to-face support for VIP and executive users.

This role reflects the diverse and hands-on nature of the Level 2+ Support position.

Why Virtuelle Group?

Discover the Virtuelle Group difference with these three captivating highlights:

• Empowerment Through Recognition: Your contributions are seen and valued, with achievements genuinely celebrated.

• Innovation as a Tradition: We invest in the latest tools and technology, giving you what you need to deliver excellent outcomes for clients and grow your own expertise.

• Flexible, varied work: A work environment that adapts to you, with exposure to a diverse range of projects.

Join a team that’s focused on growth, innovation and genuine impact for our clients.

Your Skills & Experience:

• Relevant IT industry or vendor certifications (Microsoft, Cisco Meraki, or similar).

• Demonstrated experience delivering on-site Level 2+ support.

• Working knowledge of Windows 11, Microsoft Entra ID, Intune, Microsoft 365 and SharePoint.

• Experience with Meraki networking, wireless, and DNS/DHCP, with the ability to troubleshoot network issues.

• A strong focus on customer service excellence.

• Excellent communication and stakeholder management skills.

• Confidence to take the lead on customer service matters and customer communication.

• Ability to work independently and as part of a team.

If this role resonates with your aspirations to become part of a journey that’s both professionally enriching and personally rewarding, then please apply.