NANYANG TECH PTE. LTD.
Systems Engineer
- Compensation
- SGD 5.5K–SGD 8K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
- Minimum 2-5 years of experience in IT infrastructure, systems administration, or technical support.
- Strong hands-on experience with Windows Server, Active Directory, Microsoft 365, and virtualization technologies such as VMware or Hyper-V.
- Familiarity with Microsoft Azure, Entra ID, Intune, Exchange Online, SharePoint Online, and Microsoft security solutions.
- Experience in configuring and managing network infrastructure, including switches, routers, firewalls, Wi-Fi, and VPN solutions.
- Knowledge of backup, disaster recovery, monitoring, and endpoint security solutions.
- Experience in troubleshooting hardware, software, server, network, and cloud-related issues.
- Possession of Microsoft, Cisco, VMware, Fortinet, or other relevant certifications will be an added advantage.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication and interpersonal skills with the ability to interact effectively with customers and stakeholders.
- Able to work independently, manage multiple priorities, and perform under pressure.
Full description
Job Description
- Provide day-to-day IT infrastructure and operational support for servers, networks, systems, cloud services, and end-user devices through helpdesk, remote, and onsite support.
- Serve as the primary technical point of contact for assigned customer accounts and ensure timely resolution of incidents and service requests.
- Perform installation, configuration, administration, monitoring, and maintenance of Windows servers, virtualization platforms, storage systems, and network infrastructure.
- Manage and support Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, Exchange Online, Teams, SharePoint, and Azure services.
- Configure, maintain, and troubleshoot network devices such as routers, switches, firewalls, VPNs, and wireless solutions.
- Plan, implement, and support infrastructure projects, including system upgrades, migrations, cloud adoption, and technology refresh initiatives.
- Monitor system health, performance, backup jobs, and security alerts to ensure high availability and reliability of customer environments.
- Perform root-cause analysis and implement preventive measures to minimize recurring incidents.
- Support cybersecurity initiatives, including endpoint protection, patch management, vulnerability remediation, access control, and security best practices.
- Prepare technical documentation, reports, checklists, system diagrams, and operational procedures.
- Participate in change management, incident management, and problem management processes.
- Station at customer sites or travel between multiple locations to provide onsite support when required.
- Undertake other duties and projects as assigned.
Requirements
- Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
- Minimum 2-5 years of experience in IT infrastructure, systems administration, or technical support.
- Strong hands-on experience with Windows Server, Active Directory, Microsoft 365, and virtualization technologies such as VMware or Hyper-V.
- Familiarity with Microsoft Azure, Entra ID, Intune, Exchange Online, SharePoint Online, and Microsoft security solutions.
- Experience in configuring and managing network infrastructure, including switches, routers, firewalls, Wi-Fi, and VPN solutions.
- Knowledge of backup, disaster recovery, monitoring, and endpoint security solutions.
- Experience in troubleshooting hardware, software, server, network, and cloud-related issues.