Systems Engineer
- Compensation
- Not disclosed
- Location
- Remote - Connecticut
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Associate degree or at least 2 years of network design and installation experience; alternatively, 1 year of network design or installation experience plus 2 years of software development, help desk s
- At least one relevant industry certification.
- Working knowledge of network applications and network operating systems, with the ability to configure, support, build, and maintain servers and workstations.
- Demonstrated ability to recognize, troubleshoot, and resolve complex technical issues with strong logical reasoning, attention to detail, organization, and follow-through.
- Valid driver's license and reliable transportation for travel to company offices and client locations; ability to travel by commercial airline when required.
Nice to have
- Hands-on experience administering Microsoft 365 and Microsoft Azure in business or managed services environments.
- Experience supporting both on-premises and cloud infrastructure, including networks, servers, workstations, backup systems, and related business applications.
- Experience working in an MSP, professional services, or client-facing IT environment with a mix of project and support responsibilities.
- Experience using ConnectWise or a similar professional services automation/ticketing platform.
- Experience mentoring junior technical staff and serving as an escalation resource for complex issues.
Full description
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
At Braver Technology, a New Charter Company, we are seeking a Systems Engineer in Hartford, Connecticut (in other companies this person could hold the title of (IT Systems Engineer, Infrastructure Engineer, Network Systems Engineer) to design, implement, maintain, and troubleshoot secure infrastructure and cloud solutions for clients.
This is a hybrid role requiring both remote work and on-site support at client and company locations, with travel throughout the service area as business needs require.
In this role, you will partner with clients, Professional Services, Service Operations, and the Design Team to deliver project work, resolve escalated support issues, and maintain client environments across Microsoft 365, Azure, servers, workstations, networks, backup platforms, and related infrastructure.
To be successful in this role, you will balance project delivery with proactive maintenance and technical support, keep ConnectWise and client documentation current, communicate clearly with stakeholders, and apply structured troubleshooting to complex infrastructure issues. You will also serve as an escalation resource, share knowledge with junior team members, and continue building expertise through training and industry certifications.Job Title: Systems Engineer
Job Location: Hybrid - Hartford, CT
Salary: Starting 85k
General job duties include:
- Manage on-premises and cloud environments, including hardware and software configuration, maintenance, troubleshooting, and documentation in alignment with client requirements and company standards.
- Complete project tasks, service tickets, routine maintenance, and client-site work efficiently in both remote and on-site environments.
- Design, deploy, administer, and support Microsoft 365 and Azure services while maintaining a strong working knowledge of Microsoft cloud technologies.
- Serve as an escalation point for complex technical issues from the Technical Assistance Center and other team members, and assist with troubleshooting through resolution.
- Collaborate with the Design Team on the development, evaluation, and delivery of scopes of work and technical quote specifications.
- Maintain clear, timely communication with clients, managers, client engagement managers, and project stakeholders regarding status, risks, issues, and resolutions.
- Maintain accurate and current documentation for client infrastructure, implementations, configuration changes, support incidents, and technical procedures.