Systems Engineer - White Plains
An onsite support engineer employed by MSP Network Doctor, providing white-glove desktop, network, and infrastructure support at a real estate management client in White Plains, NY. Day-to-day involves troubleshooting Windows Server, Active Directory, Microsoft 365, and financial apps, plus ticketing in ConnectWise while collaborating with remote teams.
- Compensation
- Not disclosed
- Location
- White Plains Client - White Plains, NY 10604
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Software engineering
- Posted
Skills
Must have
- Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, networking, and desktop environments
- Administer and maintain Microsoft 365, Exchange, SharePoint, and Entra ID, including user management, cloud integrations, and MFA configuration
- Provide application support for financial software such as QuickBooks, Microsoft Dynamics GP, and Sage 300 ERP
- Maintain accurate ticketing, documentation, and asset inventory in ConnectWise
- Assist with IT projects such as migrations, network design, and disaster recovery implementations
- Provide white-glove desktop, network, and infrastructure support for executives and staff as the primary onsite resource
- Ensure consistent compliance with IT best practices, standards, and security requirements
Nice to have
- Professionalism, adaptability, and confidence across a wide range of technologies
Full description
About the Role
We are seeking a smart, resourceful, and service-oriented Onsite Support Engineer to provide white-glove technical support for a high-profile client in White Plains, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery.
This role demands professionalism, adaptability, and confidence across a wide range of technologies. You don’t need to know everything—but you should know how to find solutions, ask the right questions, and leverage your team effectively.
You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone.
About Network Doctor
Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.
Key Responsibilities
- Serve as the onsite technical resource for a Real Estate Management client in White Plains, NY.
- Provide white-glove desktop, network, and infrastructure support for executives and staff.
- Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, networking, and desktop environments.
- Administer and maintain Microsoft 365, Exchange, SharePoint, and Entra ID, including user management, cloud integrations, and MFA configuration.
- Provide application support for financial software such as QuickBooks, Microsoft Dynamics GP, and Sage 300 ERP.
- Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives.
- Assist with IT projects such as migrations, network design, and disaster recovery implementations.
- Maintain accurate ticketing, documentation, and asset inventory in ConnectWise.
- Ensure consistent compliance with IT best practices, standards, and security requirements.