Systems Manager (Patient & Hospital Support Systems) (Various Posts) [For Serving HA Staff Only]

Application Deadline \: 4 November 2026
Date of Issue \: 21 October 2026

Vacancy Notification Circular No. HO2610009Position

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Systems Manager (Patient & Hospital Support Systems) (Various Posts)

Rank

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Systems Manager

Department / Cluster

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Information Technology and Health Informatics Division, HA Head Office

Pay

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HK$87,027 to HK$143,298 (HMPS Point 7 to 19) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities

Post A

• Lead and manage a team of professionals responsible for system development, integration, implementation, production and user support of patient billing, self-service payment kiosks, mobile payment application and related systems.

• Drive and support Smart Hospital initiatives or products, focusing on patient billing and revenue collection, electronic payment to enhance overall patient journey.

Post B

• Lead and manage a team of professionals responsible for system development, integration, implementation, production and user support of Laboratory Decision Support, Hospital Pathology Services, Patient Support Call Centre, and fees collection related systems.

• Drive and support Smart Hospital initiatives or products, focusing on patients and/ or Clusters/ Hospitals support to enhance overall patient journey.

Both Posts

• Be responsible for system management, service level and performance management, user relationship management and incident management.

• Collaborate with internal and external stakeholders to develop IT solutions that align with evolving business needs, effectively translating complex technical concepts into clear, business-friendly language for non-technical users.

• Monitor progress of annual plan targets, anticipate project risks and provide senior management and stakeholders with early alerts and actionable recommendations.

• Manage external vendors regarding solution design and delivery schedule to ensure adherence to standards and quality, while measuring performance against service level agreement.

• Establish guidelines and quality assurance processes to ensure the IT systems comply with corporate standards and operate at optimal state.

• Identify and implement opportunities for process improvement through automation and technological innovation.

• Assist senior management in the formulation and execution of the IT strategic and transformation plans.

• Manage team resources such as budget, manpower and capacity planning.

• Coach and develop a team of professionals to maintain a competent workforce and promote a culture of continuous learning.

Entry Requirements

• Degree in Computer Science or relevant disciplines; or equivalent.

• Over 10 years’ post qualification Information Technology (IT) related experience.

Preferable Attributes / ExposurePost A

• At least 8 years’ experience in development, integration, implementation and user support of corporate billing systems and related clinical system processes, in which 5 years in a team leading role.

• Proven experience in the following\:

a. Vendor management across multiple time zones; and

b. Implementation of public facing applications involving smooth user navigation, clear functional structure and handling of traffic spikes.

• Good knowledge in billing, revenue collection and debt management.

Post B

• At least 8 years’ experience in development, integration, implementation and user support of corporate-wide patients or hospitals support systems and related clinical system processes, in which 5 years in a team leading role.

• Proven experience in the following\:

a. Implementation and maintenance of applications supporting Laboratory/ Pathology test related process; and

b. Implementation and production support of applications supporting Clusters/ Hospitals daily operation.

Both Posts

• At least 10 years’ experience in IT implementation and development projects and business process review.

• Able to work independently and effectively in a team environment.

• Strong business acumen, analytical, communication and interpersonal skills.

• Good command of spoken and written English and Chinese.

Remarks

• Please refer to https\://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.

• Relevant experience gained in HA may be considered as equivalent to post-qualification experience.

Please submit application online on or before 4 November 2026. For enquiries, please telephone 2300 7386.