Systems Support Engineer

Are you excited about solving technical issues?Would you like to support users and keep systems running smoothly?Join our TechDocs Ops team

The Akamai Technical Writing team creates documentation for cloud and security products and oversees the techdocs.akamai.com site. This platform offers developer-focused resources like recipes, interactive code samples with syntax highlighting, and a GitHub back-end integrated with a mobile-responsive front-end.

Partner with the best

The ideal candidate is interested in documentation engineering, developer tooling, automation, and AI-assisted operational workflows. This position will work closely with IT and technical writing to improve documentation operations, repository management, and contributor experience.

As a Systems Support Engineer, you will be responsible for:

• Helping to maintain our web-based documentation systems that use Markdown, RESTAPIS, and associated workflows
• Demonstrating expertise in Git, GitHub workflows, and GitHub Actions to support platform migrations, test workflows, and validate release processes.
• Demonstrating experience with basic scripting using Python, JavaScript, Bash, or PowerShell
• Demonstrating familiarity with "documentation-as-code" and CI/CD practices.
• Prioritizing and managing various tasks in a dynamic setting while utilizing Jira for effective issue tracking.
• Troubleshooting technical issues, analyze systems, and proactively find ways to automate and optimize workflows.

Do what you love

To be successful in this role you will:

• Have 2+ years of experience or Bachelor's degree in Information Technology, Computer Science, Technical Communication, or related field
• Possess exceptional problem-solving and critical thinking abilities.
• Demonstrate exceptional written and verbal communication abilities, with a keen focus on effectively documenting processes.
• Demonstrate exceptional organizational abilities with meticulous attention to detail.
• Adapt quickly to new systems and technologies, focusing on thorough process understanding and meticulous documentation practices.
• Explore AI-assisted operations and workflow automation with a focus on innovation, efficiency, and seamless integration into existing processes.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!