Systems Support Officer (s51)
Systems Support Officer on Curtin University's OASIS Enhancement Program, handling support tickets, OASIS access administration, user guidance/training and process documentation for the student portal, while liaising with developers and UX analysts. ServiceNow experience is desirable. Full-time, fixed-term role in Bentley, Perth.
- Compensation
- A$85.8K–A$93.8K / yr
- Location
- Bentley, Perth WA
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Relevant degree or equivalent combination of experience, education and training
- Experience supporting users, administering processes or working with digital systems, with a willingness to learn
- Strong organisation, problem-solving and attention to detail, including managing competing requests and knowing when to escalate
- Clear, culturally respectful communication and a collaborative approach to supporting people with varied technical confidence
- Current work rights in Australia matching the tenure of this fixed-term role
- Willingness to undergo National Police Clearance, background, integrity and reference checks, and maintain a Working with Children Check
Nice to have
- Experience with ticketing systems such as ServiceNow
- Access administration experience
- User training experience
Full description
Salary: $85,781 - $93,836 (G05) + 17% superannuation
Job Reference: 1684428
At Curtin we are committed to embedding the voices and perspectives of Aboriginal and/or Torres Strait Islander peoples at the forefront of our decision-making to create an environment in which everyone thrives.
In line with Curtin’s 2030 Strategic Plan, Curtin University is committed to optimising employment outcomes for Aboriginal and Torres Strait Islander people. In an effort to increase Aboriginal and Torres Strait representation in the University, Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA).
About the Role
At Curtin University, we're transforming how students connect with the information, services and support they need throughout their university journey.
Our OASIS Enhancement Program is an exciting initiative designed to create a more connected, intuitive and personalised digital experience for students. Building on the successful refresh of our student portal, the program will introduce new functionality to support student orientation, academic planning, communications and campus engagement.
We're looking for a motivated and solutions-focused Systems Support Officer to join our Development and User Experience team and contribute to this important program of work.
Key responsibilities include:
- Manage incoming enquiries and support tickets, keeping users informed and escalating complex matters.
- Support the Senior Business Analyst with workflow coordination and day-to-day systems administration.
- Assist with OASIS access, provide user guidance and training, and maintain clear process documentation.
- Work with developers, UX analysts and colleagues to resolve issues, capture feedback and support ongoing improvements.
SELECTION CRITERIA
We welcome applicants with transferable experience in administration, student services, service desks or systems support.
To be successful, you will demonstrate:
- A relevant degree or equivalent combination of experience, education and training.
- Experience supporting users, administering processes or working with digital systems, with a willingness to learn.
- Strong organisation, problem-solving and attention to detail, including managing competing requests and knowing when to escalate.
- Clear, culturally respectful communication and a collaborative approach to supporting people with varied technical confidence.
Experience with ticketing systems such as ServiceNow, access administration or user training is desirable, not essential.