Table Games Dual Rate Floor Supervisor/Shift Manager

Job Description

Position: Table Games Dual Rate Floor Supervisor/Shift Manager

Department: Table Games

Job Summary:

Under the general supervision of the Table Games department Shift Manager and above. Responsible for overall administration of all operations and functions of the Table Games Department on a given shift, in alignment with the objectives and goals of the company and in full accordance with all company operational policies and procedures and gaming regulations.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Assists in the formulation and administers departmental policies and activities to develop realistic short- and long-term goals and objectives for the department in alignment with those of the property.

• Responsible for the general management of all gaming operations of the assigned shift including but not limited to actively monitoring table/shift win/loss, identifying advantage players, table utilization, limit management, and game spread.

• Responsible for fostering and encouraging an environment of fairness, consistency, professionalism, and mutual respect to all team members.

• Reviews and recommends hiring, transfers, suspensions, terminations, and promotions of Table Games Team Members on assigned shift, as necessary.

• Confers with the Shift Manager to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.

• Serves as a member of the Management team for Table Games and keeps the lines of communication open with the Shift Manager and above including but not limited to: team member issues, team performance issues, TGO compliance related violations, guest incidents, unsatisfactory condition of gaming equipment, or any issue that could be considered unusual or detrimental to the department or the property.

• Implements, designs, and monitors all Table Games training programs and seminars, directed at developing and enhancing team member skills.

• Maintains strong working knowledge of local jurisdiction Gaming Laws (Federal, State, etc.) and attendant regulations as well as internal controls, policies, and procedures.

• Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.

• Regularly reviews and evaluates Table Games Departmental performance, working through Shift Managers to take appropriate steps in resolving unsatisfactory results or conditions.

• Develops and participates in special projects as requested by Shift Manager or above.

• Sets priorities for Floor Supervisor to take appropriate steps in resolving unsatisfactory results or conditions.

• Initiates and maintains communication with team members, management, and other departments in facilitating the flow of information throughout the property.

Essential functions of the position:

• Must be able to manage or feel objects, reach, pull, bend, or twist.

• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.

• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to tolerate high noise levels in the work environment, with flashing lights.

• Must be able to stand, walk, and maintain the appropriate posture while dealing.

• Must be able to interact with excellent customer service skills.

• Must be able to work in a smoking environment.

• Must be able to travel to all associated properties.

Knowledge, Skills, and Abilities:

• Knowledge of Table Games operations, such as pit accounting procedures and administrative tasks, such as fills, credits, and marker transactions as well as games.

• Knowledge and understanding of departmental and GED internal controls, policies, and procedures as well as applicable gaming laws, ordinances, and regulations.

• Knowledge of human resources principles, practices, and procedures.

• Strong organizational and communication skills.

• Good organizational, planning, and time management skills.

• Good analytical, and interpersonal skills.

• Ability to write reports and correspondence.

• Ability to speak effectively before groups.

• Ability to respond to internal and external inquiries or complaints ranging from guests to regulatory agency representatives.

• Ability to establish and maintain effective working relationships.

• Ability to provide leadership and develop team members.

• Ability to follow directions effectively.

• Ability to read and interpret an extensive variety of documents, including technical instructions written in mathematical or diagram form, and work with several abstract and concrete variables.

• Ability to perform mathematical computations pertaining to the position.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to maintain confidentiality and sensitive information.

Minimum Qualifications:

• Minimum of (1) year Supervisory and/or Dual Rate experience in Table Games.

• Thorough knowledge of all current house procedures required.

• Must be able to work any shift, weekends, holidays, and special events, as needed.

• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.

• Must have employment eligibility in the U.S.

• Must be able to obtain and retain a valid gaming license.

Preferred Requirements:

• High School Diploma or GED.