Table Games - Dual Rate Supervisor/ASM

The Table Games Supervisor is responsible for assisting with managing the Table Games Department; provide staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.

• Tracks and documents play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.

• Maintains proper table inventories through fills and credits.

• Issues playing cards and dice and review them for irregularities at the beginning of the shift.

• Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.

• Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.

• Assists with staff schedules for assigned shift, including the scheduling of any necessary employee training.

• Assists in facilitating and completing performance reviews of all employees within department on a yearly basis.

• Investigates and resolves patron complaints regarding customer services issues in a positive manner.

• Ensures employee compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.

• Maintains company, employee, and patron information confidentiality.

• Must be flexible in scheduling based on business needs.

• Performs other tasks as assigned.

The Table Games Assistant Shift Manager is responsible for assisting the Shift Manager in supervising team members and overseeing the daily procedures of the Table Games department while following and implementing company policies, rules, and regulations of a designated shift.

• Supervises team members working in the Pit while developing and implementing effective strategy for managing customer service for the Table Games Department.

• Reviews and evaluates team member performance. Takes corrective action with team members as required to maintain performance standards.

• Approves all opening and closing of games, holding overtime, and calling in additional help as needed, due to volume of business and guest needs.

• Authors and distributes casino win/loss reports.

• Distributes cards, dice, and tiles to gaming pits.

• Reviews game spread and staffing levels and recommends improvements to the Director of Table Games.

• Attains maximum product revenue by communicating to the Director of Table Games with reference to product mixture, positioning, pricing, as well as the evaluation of new product.

• Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise in the pit.

• Assists with the recruitment, hiring, training, recognition, coaching and ensures all counseling and other personnel related matters are being handled appropriately throughout assigned departments.

• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.

• Administers supervisory responsibilities in accordance with the Company’s and Department’s policies and procedures.

• Attends all required training meetings.

• Assists in new hire and ongoing team member training

• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

• Must be flexible in scheduling based on business needs.

• Performs other tasks as assigned.