Taleo Business Analyst

Your Mission…

As a Taleo Business Edition (“TBE”) Analyst, you provide unmatched best practice and technical guidance on configuring and using TBE to RecruitingDash clients in a variety of industries around the world. Our Analysts routinely maintain close contact with dozens of customers to ensure that they are satisfied with our services, answer basic system and best practice questions, and identify any larger project needs

You will deliver the most efficient and effective solutions to RecruitingDash clients.

What We Are Looking For...

• We will train you on everything you need to know in terms of Taleo and functional recruiting knowledge...but previous knowledge of recruitment, HR, or Taleo Business Edition is an added bonus.
• Smart people, who have a penchant for learning something every day.
• A self-motivated results-driven go-getter that works hard.
• Demonstrated success at a top college with an undergraduate degree.
• Highly effective written and verbal communication skills.
• Strong priority setting and planning skills.
• Flexibility - we go the extra mile for our customers, who are located all over the world (at times it may not be a 9 to 5 job).

What You Will Do...

• Help customers get the most value from the Taleo Business Edition system!
• Efficiently and effectively reconfigure Taleo Business Edition to reflect customer authorized changes and a best-practice setup of Taleo.
• Effectively communicate with customers via phone, email, and webex in order to complete additional discovery or clarification required to optimize Taleo; you will evaluate communication options and choose the more efficient option to resolve issues.
• You may provide end-user training on best practices and correct Taleo utilization via the web or phone.
• Effectively plan and prioritize work across multiple clients to complete required deliverables on time and efficiently.
• Manage all aspects of the QA process with clients; assist with identifying data discrepancies and / or other potential problem areas related to data integrity.
• You will make credible, effective, and accurate technical and functional recommendations to customers in order to maximize the value customers receive from their Taleo Business Edition technology.
• You will respond to ad hoc requests from customers looking for help with their existing Taleo recruiting and onboarding systems, problem-solve to create resolutions and deliver those resolutions to the customer to solve customer problems.
• You will create amazing customer service experiences for our customers.
• You will work entirely remotely with customers and team members.
• You will continually learn best practices, enhancements, and new-release information for the Taleo products supported.
• Effectively evaluate and respond to customer service inquiries and questions via email or phone, conducting self-driven research as required to uncover the optimal recommendations for our customers.
• General knowledge of Microsoft Excel, Microsoft Word, and other desktop applications will be required to do this job.

Who We Are Looking For…

• You are smart, with a penchant for never making the same mistake twice.
• You are a results-driven go-getter who works hard.
• You have the flexibility to go the extra mile for our customers, who are located all over the world (at times it may not be a 9 to 5 job).
• You are a problem solver, who is always looking for more efficient and effective ways to conquer problems.
• You are comfortable leading meetings with customers of all experience levels and gaining commitments and buy-in for a particular course of action.
• You are highly organized and are able to maintain schedules and deliver results within the designated time frame, with a limited number of delays, issues or mistakes.
• You are able to evaluate the available information and prioritize effectively and smartly, so that the most important things get done.
• You exercise impeccable judgment and are able to make quality decisions even when you don’t have all the available information.
• You have strong writing and grammar skills.
• You have demonstrated Project management skills.
• You are self-directed - we all work hard to get stuff done and be efficient without micro-management.
• You have a strong Customer focus - you gain personal satisfaction from turning customers into raving fans.
• You love to deliver, on time, even when it's tough.

Working at RecruitingDash...

RecruitingDash is one of the most innovative and fast-growing recruiting technology companies in the industry. Get ready to learn, build, teach and grow from anywhere in the world with the Dashers where teamwork creates value beyond the sum of our parts.

• RecruitingDash is a completely remote company – work out of your home, a hotel...anywhere you have internet and a phone!
• We seek to continually simply and improve processes, procedures and activities.
• We always deliver the best solution.
• We treat everyone with respect and dignity at all times .
• We always do the right thing.