TAM Director
- Compensation
- $255K–$285K / yr
- Location
- United States
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Nice to have
- Domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning.
- Experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company.
- Experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows.
- Familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations.
- Experience with customer success platforms such as Salesforce, Gainsight, Totango, or similar tools.
- Experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment.
Full description
About Oscilar
At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.
Why Join Us?
Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.
Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.
Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.
Role Overview
Oscilar is looking for a Director of Technical Account Management to lead and scale a high-performing team responsible for customer success, retention, expansion, and long-term value realization.
This is a hands-on leadership role for someone who leads through expertise, judgment, and example. You'll build a team of Technical Account Managers who operate as general managers of their portfolios — owning customer relationships, driving technical adoption, anticipating risks, identifying growth opportunities, and delivering measurable business outcomes.
Reporting to the VP of Solutions Engineering & Customer Success, you'll set the standard for technical account ownership, serve as an executive partner to our most strategic customers, and develop the team's expertise in AI-driven risk decisioning and agentic AI.
You'll also serve as a critical bridge between customers, Product, and Engineering, translating field intelligence into actionable insights that influence Oscilar's platform and product roadmap.
This role sits at the intersection of technical customer success, commercial strategy, agentic AI adoption, and product innovation. We're looking for a leader who can build an exceptional team while remaining deeply connected to customers, technology, and the outcomes that matter.
What You'll Do
- Lead, hire, and develop a high-performing Technical Account Management team, fostering a culture of extreme ownership, technical excellence, and customer accountability.
- Empower TAMs to operate as GMs of their portfolios, independently owning customer engagement from onboarding and implementation through adoption, renewal, and expansion.