Team Lead (63381)

POSITION SUMMARY

The Working Team Lead is responsible for overseeing janitorial teams across various locations. This hands-on role ensures sanitation standards are met, safety protocols are followed, and team performance aligns with client expectations. The Working Lead also acts as the on-site contact when the Quality Manager or Site Operations Manager is not available.

KEY RESPONSIBILITIES

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Team Leadership & Supervision

• Lead nightly sanitation crews.

• Serve as the on-site liaison between janitorial staff and next level managers.

• Communicate daily with supervisor at the end of shift and provide full operational update.

• Monitor team attendance and timekeeping; flag and escalate concerns to HR and immediate supervisor

• Identify and escalate operational or client concerns to the assigned Site Operation Manager or Quality Manager.

Training & Employee Development

• Train and coach team members on proper cleaning techniques and equipment use.

• Reinforce compliance with company standards, procedures, and safety expectations.

• Support team performance through guidance, accountability, and daily direction.

Cleaning Operations & Quality Assurance

• Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards.

• Walk through with the store manager each morning.

• Checkout with the Night Manager and complete all checklists - Add photo of checklist completed with the store manager.

• Submit detailed daily reports on team performance, incidents, and site conditions.

Safety & Compliance

• Maintain a safe, organized work environment and enforce safety procedures.

• Ensure emergency exit doors and eyewash stations remain clear and accessible.

• Verify proper handling, storage, and securing of equipment and propane tanks.

• Ensure cleaning equipment is drained, cleaned, and charged as necessary.

Equipment & Facility Management

• Ensure all tools and equipment (i.e. brooms, mop buckets, wet floor signs, etc.) are removed from the floor and returned to proper storage areas.

• Ensure propane tanks are returned to the cage and secured.

• Maintain janitorial closets in a clean and organized condition.

• Confirm all operational equipment is properly maintained and ready for the next shift.

Reporting & Communication

• Submit detailed daily operational and incident reports.

• Provide end-of-shift updates to supervisors and management.

• Document completed checklists and operational walkthroughs with store leadership.

KEY PERFORMANCE INDICATORS (KPI’S)

• Tools and equipment stored properly

• Equipment drained, cleaned and ready for next shift

• Propane tank returned to the cage and locked-up.

• Walkthrough with Night Manager

• Complete all checklists