Full description

Introduction

The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.

Key skills and experience

Diploma's degree in Business Administration, Management, or a related field;
Good command of English (Especially in Reading and Writing);
Have at least 1 year of experience in customer support, service analysis;
Proficient skills with MS Office and Google Drive;
Able to join our training session;
Ability to work on public holidays;
Having good communication skills is an advantage;
Able to work on shifts, weekends, and public holidays.

Responsibilities

Supervise team members and be able to arrange or cover members working shifts if necessary;
Provide accurate, valid and complete information by using the right methods/tools;
Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problem for further investigation;
Follow communication procedures, guidelines, and policies;
Work with managers about clients' feedback.