Full description

We are seeking a dedicated and experienced Team Leader for our Customer Support division. The ideal candidate will have a strong background in customer service and support, particularly within the international BPO sector. As a Team Leader, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients.

Key Responsibilities:

Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
Handle escalated customer inquiries and complaints, ensuring timely resolution.
Collaborate with other departments to improve service delivery and customer satisfaction.
Maintain up-to-date knowledge of company products and services to effectively assist team members and customers.

Required Skills:

Proven experience in customer service and support, with a focus on team leadership.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Familiarity with voice process operations in an international BPO setting.
Excellent problem-solving skills and a customer-centric approach.

If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity.