Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department. The ideal candidate will have a strong background in managing teams within the BPO sector, with a focus on both inbound and outbound processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and driving team performance to achieve organizational goals.

Key Responsibilities:

• Lead and manage a team of customer support representatives, providing guidance and support to ensure high-quality service delivery.
• Monitor team performance metrics and implement strategies for improvement.
• Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to streamline processes and improve overall customer experience.
• Prepare and present performance reports to management, highlighting achievements and areas for development.

Required Skills:

• Proven experience in team handling within a BPO environment.
• Strong understanding of inbound and outbound customer support processes.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire team members to achieve targets.
• Proficient in using customer support software and tools.

If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.