Full description

We are seeking a dedicated and experienced Team Leader for our Customer Support division. The ideal candidate will have a strong background in managing teams within an inbound and outbound call center environment, particularly in the international BPO sector. As a Team Leader, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction (CSAT), and maintaining optimal average handling time (AHT). You will lead a team of customer service representatives, providing guidance, support, and training to enhance their performance and career development. Key responsibilities include monitoring team performance metrics, conducting regular performance reviews, and implementing strategies to improve service quality. You will also be tasked with resolving escalated customer issues and collaborating with other departments to ensure seamless service delivery. The successful candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to motivate and inspire a team. If you are passionate about customer service and have a proven track record in team leadership, we encourage you to apply for this exciting opportunity.