Team Leader Mobile Coordinator Team , DX Engineering Group - Solution Engineering Section , Enterprise Solution Development Department , Group Sales Division (GSD)
- Compensation
- Not disclosed
- Location
- Tokyo, Japan
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Nice to have
- ・Business-level English proficiency (TOEIC 800 or equivalent skills).
- ・Experience in sales or pre-sales.
- ・Knowledge of cloud services.
- ・Fundamental knowledge of networks and security.
- ・Experience in project planning and management.
- ・A proactive mindset to take on challenges beyond assigned responsibilities and initiate new projects.
- ・Experience in collaborating and cooperating with superiors and stakeholders to achieve common goals.
- ・Experience in proactively anticipating and responding to the needs of internal and external customers to continuously enhance the customer experience.
- Other Information: Additional information on Location Tokyo (Futako Tamagawa Rise Office)
- Additional information on Transfer Available. *There is a possibility of domestic and international business trips and transfers. #business
- #strategyplanning
- #groupsalesdiv
- #RakutenMobile
- Languages:
Full description
Job Description:Department Overview
The Rakuten Mobile Enterprise Solution Development Department provides mobile communication services and related solutions to corporate clients within Rakuten Mobile, the core business of the Rakuten Group. As a key department responsible for increasing ARPU (Average Revenue Per User), which is a top priority for the entire group, we contribute to solving our clients' business challenges by combining a diverse range of solutions, including IoT, cloud services, and security, alongside our core SIM card offerings. We aim to enhance customer satisfaction and expand our business through optimal proposals tailored to customer needs.
Within the Solution Engineering Section, DX Engineering Group, and the Mobile Coordinator Team, we provide a unified mobile environment that allows customers to operate with peace of mind. Our responsibilities include kitting services such as initial setup for smartphones, tablets, and PCs, as well as requirement definition, construction, and operational support for help desks, and consulting for the implementation of mobile security solutions like MDM (Mobile Device Management).
By providing innovative DX solutions to our clients, you will experience both business growth and personal professional development. You will work in a stimulating environment with a diverse group of talented members while advancing your skills and career in a high-growth market.
Position:Why We Hire
In line with our business expansion, we are looking for talent capable of driving DX for corporate clients at Rakuten Mobile.
Position Details
Your primary responsibility will be to handle everything from initial interviews and requirement definition to the delivery of kitting and help desk services for mobile devices and tablets. You will also provide consulting support for security implementations, including MDM, to build platforms that enable mobile utilization for corporate clients.
<Customer Interview & Requirement Definition>
・Interview corporate clients to identify current challenges and needs regarding mobile device utilization.
・Gain a detailed understanding of usage objectives, environments, number of employees, and security requirements.
・Define optimal solution requirements (kitting, help desk, MDM, etc.) based on the gathered information.
<Provision of Kitting Services>
・Support device selection (smartphones, tablets) based on customer requirements.
・Perform initial device setup (OS version upgrades, initial configurations).
・nstall designated applications, configure settings, and manage licenses.
・Implement security settings (password policies, device encryption, VPN settings, etc.).