CONKORD
Tech Product Owner
Tech Product Owner at CONKORD in Santiago: owns and prioritizes the product backlog, writes user stories and acceptance criteria, and acts as liaison between business, UX, and development teams on digital-channel products (web, mobile, e-commerce, omnichannel) in Agile/Scrum. Requires 4+ years in PO/BA-type roles, Jira/Confluence/Azure DevOps, and fluent English; telecom/BSS-OSS experience preferr
- Compensation
- Not disclosed
- Location
- Santiago, Chile
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Product
- Posted
Skills
Must have
- Minimum 4 years of experience in Product Ownership, Business Analysis, Product Management, IT Consulting, or similar roles
- Experience as Product Owner, Technical Product Owner, Business Analyst, or business-technology interface role
- Experience delivering and evolving digital products or customer-facing technology solutions
- Strong experience gathering and translating business needs into functional and product requirements
- Experience managing product backlogs, epics, features, user stories, acceptance criteria, and business requirements
- Experience working within Agile/Scrum environments
- Direct interaction with business stakeholders and technical teams
- Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools
- Advanced to fluent English (C1/C2)
- Ability to participate in and facilitate meetings conducted entirely in English
- Experience writing user stories, functional documentation, and business requirements in English
- Comfortable collaborating daily with international teams and stakeholders
Nice to have
- Knowledge of web and mobile applications
- Knowledge of APIs and system integrations
- Knowledge of REST and JSON
- Frontend and backend architecture fundamentals
- Microservices architecture knowledge
- Authentication and authorization concepts
- Cloud computing and modern digital architectures
- Software Development Lifecycle (SDLC) knowledge
- Testing, UAT, and release management processes
- Previous telecommunications industry experience
- Knowledge of BSS/OSS ecosystems
- Experience with CRM, Billing, Order Management, and Customer Management platforms
- Participation in digital transformation programs
- Understanding of telecom customer journeys
- Experience working with distributed teams across LATAM, North America, or Europe
- Knowledge of UX/UI and Customer Journey Mapping methodologies
- Experience with digital analytics and KPI tracking
- Product Owner, Scrum, Agile, or SAFe certifications
Full description
- Work closely with business stakeholders to understand business needs, customer pain points, opportunities, and expected outcomes.
- Translate business requirements into product requirements, features, user stories, and acceptance criteria.
- Own, maintain, and prioritize the product backlog based on business value, customer impact, dependencies, and technical feasibility.
- Define and communicate product objectives, scope, and expected outcomes.
- Support the development of product roadmaps and release planning.
- Act as the key liaison between Business, Digital, and Technology teams, ensuring effective communication and alignment.
- Collaborate with solution architects, developers, and integration teams to validate technical approaches and solutions.
- Identify dependencies across existing platforms, APIs, backend systems, and third-party solutions.
- Participate in initiatives related to digital channels such as web portals, mobile applications, self-service platforms, e-commerce, and omnichannel customer experiences.
- Work closely with UX/UI teams to ensure alignment between customer experience, business objectives, and technical implementation.
- Actively participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
- Define acceptance criteria and validate delivered functionality.
- Support User Acceptance Testing (UAT) activities and coordinate business validation processes.
- Facilitate workshops, requirement discovery sessions, and stakeholder discussions.
- Identify, manage, and mitigate risks, dependencies, blockers, and conflicts impacting project delivery.
Requirements
- Minimum of 4 years of experience in Product Ownership, Business Analysis, Product Management, IT Consulting, or similar roles.
- Experience working as a Product Owner, Technical Product Owner, Business Analyst, or a business-technology interface role.
- Experience delivering and evolving digital products or customer-facing technology solutions.
- Strong experience gathering, analyzing, and translating business needs into functional and product requirements.
- Experience managing:
- Product Backlogs
- Epics and Features
- User Stories
- Acceptance Criteria
- Functional and Business Requirements
- Experience working within Agile/Scrum environments.