Tech Support Linux L1

Everseen: A leader in vision AI solutions for the world’s leading retailers.The Role

As a Level 1 Linux Administrator, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.

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Job Responsibilities

· Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and application support.

· Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies.

· Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and application errors.

· Assist in the installation, configuration, and maintenance of Linux-based applications.

· Basic Knowledge of the ticketing tools such as Jira, Service now, Zendesk.

· Basic Knowledge of Monitoring tools such as Grafana and Prometheus

. Basic Knowledge of Git, Ansible, Kubernetes.

· Perform massive stack restart/configuration and deployment, Configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops.

· Apply patches and updates to Linux servers as necessary to keep systems up to date and secure.

Collaborating With

· Work collaboratively with Level 2 Linux Administrators to resolve more complex issues

Profile and Skills

· Bachelor's degree, Information Technology, or a related field (or equivalent work experience)

· Red Hat Certification (RHCSA) Required

· Familiarity with Linux distributions (e.g., CentOS, Ubuntu, Red Hat)

· Basic understanding of Linux command-line tools and utilities

· Basic Knowledge Ansible, Git, Kubernetes, Grafana and Prometheus

• Basic Knowledge on ITSM tools.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.