Techjays - Senior Account Manager - IT Services

Senior Account ManagerCompany: Techjays

Experience: 10+ Years

Location: Coimbatore (Hybrid) / Flexible

Employment Type: Full-Time

Joining: Immediate / Within 30 Days

About the Role:

We are looking for a Senior Account Manager to manage and grow high-value enterprise client relationships, drive account expansion, and strengthen account management processes.

The role requires strong consultative sales capabilities, executive-level stakeholder management, and an understanding of software and IT services delivery models.

Key Responsibilities:

• Own and grow strategic enterprise accounts, identifying opportunities for account expansion and business growth.

• Build and maintain strong relationships with C-suite executives and senior client stakeholders.

• Lead consultative discussions to understand client business operations, objectives, ROI expectations, and commercial requirements.

• Drive account growth through solution discussions and suitable commercial models.

• Manage account governance, forecasting, and Quarterly Business Reviews (QBRs).

• Work with software delivery models, including Fixed-Price, Time and Materials (T&M), and Dedicated Teams.

• Manage and understand contractual frameworks, including Master Service Agreements (MSAs) and Statements of Work (SOWs).

• Use CRM tools to manage account activities, pipeline visibility, and forecasting.

• Mentor junior account managers and help establish scalable account management processes.

• Support client relationships involving international clients, enterprise software delivery, AI/ML, and automation.

Required Skills and Experience:

• 10+ years of experience in account management or consultative sales within software and IT services.

• Proven experience growing enterprise accounts and driving account expansion.

• Strong experience managing C-suite relationships and senior client stakeholders.

• Excellent consultative discovery, communication, and executive presentation skills.

• Understanding of business operations, ROI, and commercial models.

• Knowledge of Fixed-Price, T&M, and Dedicated Team delivery models.

• Familiarity with MSAs, SOWs, account forecasting, governance, and QBRs.

• Experience with CRM tools; HubSpot is preferred.

• Exposure to AI/ML, automation, or enterprise software delivery with international clients.

• Ability to mentor junior team members and develop scalable account management processes.

Preferred Candidate Profile:

• Strong ownership of enterprise client relationships and account growth.

• Commercially oriented with a consultative approach to client engagement.

• Comfortable working with senior stakeholders and international clients.

• A leadership mindset focused on team development and process improvement.