Technical Account Manager
- Compensation
- Not disclosed
- Location
- Chennai, TN, India
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 4+ years
- Category
- Sales
- Posted
Skills
Nice to have
- Experience with Workato, MuleSoft, Boomi, Zapier, or similar integration platforms.
- Experience with JavaScript, Python, or Node.js.
- Knowledge of SaaS SDK integrations.
- Experience in customer success or technical account management.
- Familiarity with monitoring and alerting tools.
- Experience with CRM, ERP, or project management SaaS integrations.
- Exposure to SLA management and ITIL incident management practices.
- Knowledge of AI-assisted troubleshooting and integration monitoring.
- Experience working with global SaaS customers.
Full description
Position: Technical Customer Success Manager – SaaS Integrations
Experience: 4–7 Years
Location: Chennai (5 Day Work from Office)
Shift Timing: 2:00 PM – 11:00 PM IST
Employment Type: Full-Time
Department: Integrations / Customer Success
About the Role
We are looking for an experienced Technical Customer Success Manager with 4+ years of experience in SaaS integrations, technical project management, API integrations, and customer-facing technical operations.
The ideal candidate should possess a strong technical understanding of SaaS platforms, REST APIs, integration workflows, and automation technologies, along with excellent customer communication and project management skills.
This role will primarily focus on post-implementation customer success, ensuring seamless transitions from project delivery to ongoing operational support, maintaining integration stability, resolving technical challenges, and driving continuous improvements.
The candidate will act as the primary technical point of contact for assigned customers after their integration projects go live, collaborating with engineering, implementation, and customer stakeholders.
Key Responsibilities1. SaaS Integration Management
- Understand and manage integrations between SaaS applications and third-party platforms.
- Troubleshoot API failures, authentication issues, data synchronization errors, and integration disruptions.
- Analyze integration workflows, field mappings, data transformations, and dependencies.
- Coordinate with engineering teams to resolve complex technical issues.
- Support integrations built using REST APIs, SDKs, webhooks, and integration automation platforms.
- Identify integration performance bottlenecks and recommend improvements.
- Ensure integrations continue functioning reliably when SaaS platforms or APIs change.
2. Technical Project Management
- Independently manage multiple customer integration accounts and post-go-live activities.
- Plan and coordinate bug fixes, enhancements, integration changes, and technical improvements.
- Track customer requests, issues, priorities, timelines, and deliverables.
- Manage technical dependencies and communicate risks proactively.
- Coordinate with developers, QA engineers, and Technical Leads for issue resolution.
- Provide clear and timely status updates to customers and internal stakeholders.
- Ensure proper documentation and adherence to internal delivery processes.