Technical Account Manager

RingLeader is revolutionizing
communications-as-a-service. We are an established provider seeking great
candidates to assist the Regional Account Managers in b2b, b2c and wholesale.

RingLeader is looking for a Technical
Account Manager to assist the Sales team with day-to-day pre and post customer
support. This candidate will need to be organized and maintain detailed data
records to assist in several different reporting tasks. This position will be
in Fredericksburg, VA with possible hybrid work environment.

Requirements

Responsibilities:

• Provide business, technical, and product knowledge in support of

pre and post sales activities to ensure customer satisfaction.

• Address product-related questions and technical challenges

• Educate clients on how existing and new product features and

functionality work, and how it can contribute to their business growth.

• Monitor accounts to ensure the usage of products at optimal

performance for each customer.

• Evaluating

customer needs to suggest upgrades or additional features.

• Act as the middleman to support the organization to ensure

client escalations are resolved in due time.

• Partner with Regional Account Managers to build relationships

with decision makers, business contacts, and influencers.

• Providing

reports to developers and stakeholders on product performance.

• Ensuring

deliveries arrive on time and in a good condition.

• Tracking account metrics

Qualifications:

• A

bachelor's degree in computer science or engineering, preferred.

• Experience

in technical support and sales.

• Good

technical and product knowledge.

• Excellent

communication and interpersonal skills.

• Good

critical thinking and problem-solving skills.

• Working

knowledge of sales software.

Benefits

Additional Compensation:

• Commission