Technical Account Manager (TAM)
- Compensation
- Not disclosed
- Location
- Mountain View, US
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Nice to have
- Experience with Treasure Data or similar CDP platforms
- Advanced knowledge of marketing technology and advertising technology landscapes
- Expertise in one or more specialty areas: Advanced data modeling Machine learning and AI applications Real-time data processing Privacy and compliance architecture
- Familiarity with AI/LLM technologies such as prompt engineering, AI agent configuration, or conversational AI workflows
- Background in partner or customer-facing technical roles
- Experience with agile development methodologies
Full description
Treasure AI:
Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.
Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
Your Role:
The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners. As Treasure AI evolves into an AI-native company where the CDP serves as the contextual data foundation powering AI agents and intelligent automation the Technical Account Manager (TAM) plays a key role in guiding customers through this transformation.
Responsibilities:
- Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
- Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
- Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
- Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
- Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
- Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
- Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
- Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
- Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
- This is a hands-on role – be ready to jump in and use the product from day one.