Triple Cities Network Solutions
Technical Account Manager
- Compensation
- Not disclosed
- Location
- Johnson City, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- Experience:
- Technical Expertise:
- Project Management:
- Communication and Interpersonal Skills:
- Problem Solving:
Nice to have
- Industry certifications, such as ITIL, CompTIA Network+, Cisco CCNA, or Microsoft Certified Solutions Expert (MCSE).
- Experience with security practices and tools, including endpoint protection, firewalls, and intrusion detection systems.
- Familiarity with automation tools and strategies for enhancing service delivery in an MSP environment.
Full description
The Technical Account Manager (TAM) will be responsible for overseeing the technical relationship with key clients, ensuring the successful implementation and operational management of IT solutions, and serving as the primary technical point of contact. The ideal candidate will possess a deep understanding of IT infrastructure, have excellent problem-solving abilities, and demonstrate a strong commitment to providing exceptional customer service.
Key Responsibilities:
- Client Relationship Management:
- Establish and maintain strong, professional relationships with assigned clients, acting as their primary technical advisor.
- Develop a deep understanding of client business needs and IT environments to provide tailored recommendations.
- Foster client satisfaction and retention by ensuring effective communication and proactive service delivery.
- Technical Leadership and Advisory:
- Provide expert advice to clients on optimizing and evolving their IT infrastructure to meet business goals.
- Review and assess client systems, offering recommendations for continuous improvement, innovation, and cost-efficiency.
- Serve as a trusted advisor for technical challenges, guiding clients through the deployment of complex solutions.
- Service Delivery and Escalation Management:
- Oversee the timely and efficient delivery of managed services, ensuring adherence to Service Level Agreements (SLAs) and client expectations.
- Act as the escalation point for technical issues, ensuring a swift and effective resolution in collaboration with internal teams.
- Monitor the health of client systems and address any potential risks or issues proactively to minimize disruption.
- Project Oversight:
- Lead and manage technical projects, ensuring they are executed on time, within scope, and aligned with client objectives.
- Collaborate with internal teams, including engineering and operations, to ensure smooth implementation and delivery of technical solutions.
- Ensure that projects are completed within budget and meet the highest quality standards.
- Strategic Account Management:
- Regularly conduct business reviews with clients to evaluate service performance, gather feedback, and identify new opportunities for improvement or additional services.
- Identify areas for upselling and cross-selling additional products or services that would benefit the client’s IT strategy.