Technical Customer Success Engineer - Spur
- Compensation
- Not disclosed
- Location
- New York City
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Customer success
- Posted
Skills
Must have
- 3–4 years experience in Customer Success Roles
- Comfort with Technical Concepts
- Customer Obsession & Being able to handle multiple accounts and context switch
- Strong understanding of web applications and browser behavior
- Clear communication skills and empathy for customers
- Curiosity and willingness to learn new tools, processes, and AI concepts
- AI Comfort - We are an AI first company and use AI in every aspect of our workflow and GTM team
Nice to have
- Automation experience with any framework
- QA / Testing Experience
- Basic scripting knowledge or eagerness to learn
- Exposure to CI/CD or API testing
- Interest in AI, LLMs, or prompt engineering
Full description
Customer Success Engineer
Spur builds fundamental technology for the future of QA: autonomous browser agents that think, explore, validate, and self-heal like real users. We’re not another test tool — we’re reimagining how digital teams ship with confidence.
The market has responded loudly. Top brands (Alo Yoga, Living Spaces, HelloFresh, Nextdoor, Abercrombie & Fitch, and more) are actively pulling us in. Inbound demand is exploding. Sales cycles are fast. And the product actually delivers — teams go live in days, not months.
We’re a small, elite team of builders from DeepMind, Figma, ex-founders and customers — shipping at a pace that big companies can’t touch.
Our Mission: We want to help our customers deliver the best digital experiences
Read our Manifesto:
Interview Process:
About the Role
We’re looking for a Technical Customer Success Engineer to help our customers succeed with AI-driven testing in real production environments. This is a hands-on, technical role for someone with a Technical background who wants to work closely with customers, obsess over metrics and drive product growth.
You’ll start by shadowing experienced Solution Engineers, working closely with our Account Executives, and gradually take ownership of customers, pilots, and test strategies.
If you enjoy solving real-world problems, love direct customer interaction, and are excited to learn fast, this role is designed to grow with you.
What You’ll Do
- Work directly with customers to help them adopt and succeed with Spur’s AI-driven testing platform
- Author, maintain, and improve AI-powered test flows for customer applications
- Debug failed tests and investigate AI agent behaviors in customer environments
- Support pilots and production usage by improving test reliability and coverage
- Monitor and track customer activity, engagement and relay product feedback to design and engineering teams
- Translate customer intent into effective prompts and workflows
- Partner with Account Executives during onboarding, demos, and spurring sessions
- Provide clear technical explanations to both technical and non-technical users
- Feed real-world learnings back into product and engineering to drive platform improvement
- Gradually take full ownership of customer accounts and lead technical conversations
What Makes This Role Unique
- Work at the intersection of AI, QA/test automation, and customer-facing engineering