Technical Customer Support Engineer

Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Experience: Customer support: 0 -1 year

Work Location: In person

Job Summary

Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

● Customer Interaction: Act as the primary customer contact, delivering

exceptional service.

● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

● Product Knowledge: Stay updated on company products, services, and trends.

● Customer Experience Improvement: Identify and recommend improvements for

customer experience.

● Technical Support: Assist with product setup, troubleshooting, orders, and

returns.

● Database Management: Maintain accurate customer records in the database.

● Post-Purchase Follow-Up: Follow up with customers post-purchase for

satisfaction.

● Reporting: Generate reports on customer satisfaction and improvements.

● Training: Train new customer service representatives if needed.

● Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

● Education: Diploma/ degree in Electrical/ Electronics field preferred

● Experience: Experience in customer service or a related field.

● Skills: Excellent communication, problem-solving, and multitasking skills.

● Technical Proficiency: Proficiency in customer service software and Microsoft

Office.

● Mindset: Strong organizational skills and a customer-centric mindset.

Preferred Qualifications

● Industry Experience: Industry-related customer service experience.

● Software Knowledge: Knowledge of ticketing systems.

● Language Skills: Bilingual abilities are a plus.

Benefits

● Compensation: Competitive salary and performance incentives.

● Health Benefits: Health insurance.

● Leave Policy: Paid time off and holidays.