Technical Help Desk
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Full description
Summary
On our Technical Help Desk team you will perform a variety of customer support and service duties according to established procedures.
Job Responsibilities
Answers phone calls for customer issues
Resolves customer complaints, refers issues to qualified individuals
Issues service parts to fulfil customer orders
Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.
Qualifications
High school diploma or GED
Degree appropriate for the position or other equivalent training or experience
Excellent verbal and written communication skills
Ability to maintain positive composure in stressful situations
Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems
Previous experience with an MRP system and Microsoft Office Suite