Technical Infrastructure Program Manager II, Eng Risk Management, GES Start UP

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.

Are you an innovative leader that wants to lead the cross-functional design and deployment of next-generation sortation and distribution solutions into our world-class fulfillment and logistics network? Do you want to take ownership of solving the industry's most complex construction and integration challenges? Does the challenge of planning and implementing facility network infrastructure — including new builds, retrofits, expansions, and program initiatives — appeal to you? If you're looking to be challenged in a fast-paced and often ambiguous environment, and you have strong technical problem-solving and project management skills, then this job is for you!

Amazon is searching for an innovative and solutions-oriented Tech Infra Program Manager with the Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM) team who is able to collaborate effectively with internal and external technical teams and be responsible for the planning, development, and delivery of physical distribution systems across multiple building types. The role primarily focuses on managing technology and integration projects end-to-end, delivering turnkey solutions that meet project goals and support a timely handover to operations.

In this role you will be responsible for working with internal customers to define highly ambiguous problem statements, influencing construction and integration strategies across the NA network, writing technical specifications and performing technical evaluations on equipment and systems, generating multiyear budgets, driving project schedules from design to release, and managing multiple large, high-visibility programs simultaneously through the project lifecycle. You will partner with internal customers and internal/external stakeholders — including equipment vendors, customers, and partners — to engage as a team and ensure seamless project delivery. To meet timelines and minimize disruption to support teams, you will manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.

This person will possess a strong engineering and program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in fulfillment and distribution center designs, including a solid understanding of design approaches and industry technologies. You must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done.

This role requires 50% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Key job responsibilities

• This person will manage multiple large, highly complex programs, solely responsible for driving them through the develop and deployment lifecycle.
• You deeply understand the business and technical requirements of product integration from mechanical, electrical, and controls functions
• You are expected to have fluency in systems level architecture, critique and debate tech design, judge technical viability of the product/solution and tailor communication for tech and non-tech stakeholders.
• Work with the Operations Leadership team to manage the networks strategy and project priority to ensure resources are always focused on the most impactful projects
• Define program/project scope and technical/business requirements, and relay that to the design engineering team concisely to allow for efficient transfer of knowledge
• Evaluate solutions effectively and make decisions that balance business value and technology risk
• Help your customers and the engineering teams make appropriate trade-offs by considering the larger picture (e.g., business goals, throughput expectations, quality requirements, efficiency, maintainability, operability)
• Identify standards and drive consistent application of engineering changes across North America
• Build strong working relationships with Fulfillment Center (FC) leadership and their operations teams across multiple sites including Industrial Engineering, Maintenance Engineering, and Process Engineering stakeholders
• Communicate and present program status to VPs of Engineering and Operations
• Data mine and transform raw thoughts into clear technical documentation
• Ability to travel up to 50% to interact with internal and external business and technical leaders

A day in the life
Each day, you operate as Amazon's Tech Infra Program leader — driving the safe, on-time, and on-budget delivery of complex large scale infra program.

You are managing one or multiple projects that can vary in scope, complexity and duration.
Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing, you may be performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines.

Global Engineering Services (GES) North America (NA) works to deliver Material Handling System launches, retrofits, and innovations. A day in the life can take place on a jobsite, in an active facility, or in one of Amazon’s corporate offices. GES NA is highly team-oriented, working daily be smarter together, be faster together, and to grow together.

About the team
The Engineering Risk Management (ERM) team manages the implementation of GES NA’s new launches and retrofits, bridging conceptual design milestones to operational go-live. Operating under five core tenets, the team coordinates complex projects across multiple internal stakeholders and external vendors, ensuring timely delivery while maintaining quality standards. Through tight collaboration with cross functional teams, we aim to eliminate process gaps to optimize project execution. Success is measured through effective program management, risk mitigation, and stakeholder alignment. The team's value lies in translating these strategic plans into operational reality, by providing clear project visibility, and fostering cross-functional collaboration to remove project barriers and achieve GES's broader network optimization goals.

At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from firm engineering to project execution and final hand-off to our customers. We are a diverse, upbeat, creative team of engineers and managers working on a daily basis to ensure that our internal customers have capabilities to deliver on the Customer Promise.
We not only build, but we are also consistently improving our capabilities at Amazon. Continuous improvement is the ongoing enhancement of our systems through incremental and breakthrough developments. We are continually raising the quality bar, and are never satisfied. We seek to improve through captured lessons learned that are incorporated back into our mechanisms as a way to perpetually improve upon the next design and processes iterations. We continually learn, grow, and develop throughout the organization and our Subject Matter Expertise is leveraged globally.

We are the Team! We collaborate, support, help and leverage each other in delivering on the business objectives.