Technical Key Account Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About BYD Automotive GmbH

Company Website:

BYD Automotive GmbH is a subsidiary of BYD in Germany, which is an important part of BYD's international business in response to German customers and radiating the European market. As an essential part of the new energy field, BYD's battery business opening up all links in the entire industrial chain of energy from harvesting to storage, to application. The Blade Battery features high safety, long lifecycle, and high performance. It has been verified by the market and highly recognized by the industry.

Key Responsibilities:

• 1. Strategic Account Management

· Manage selected strategic customers in Europe across commercial vehicles, construction machinery, passenger vehicles, and other electrification applications.

· Build and maintain relationships across different levels and functions within customer organizations, including R&D, purchasing, project management, quality, strategy, and senior management.

· Develop customer strategies and annual account plans covering current projects, next-generation platforms, and long-term cooperation opportunities.

· Gain a deep understanding of each customer’s business objectives, product roadmap, decision-making process, project timeline, and key priorities.

· Strengthen customer trust in FinDream Battery’s products, technical capabilities, and long-term strategy.

2. Customer Requirement Identification and Translation

· Lead or organize technical discussions, requirement workshops, product presentations, customer reviews, and management meetings.

· Identify both explicit and implicit customer requirements related to cells, battery packs, BMS, thermal management, charging, functional safety, validation, and lifecycle performance.

· Translate customer requirements into structured internal inputs, including requirement descriptions, business context, priorities, timelines, and major risks.

· Work with the Technical Lead to assess technical feasibility, product fit, and business value.

· Ensure that customer requests are understood, clarified, structured, and prioritized before being transferred into the internal organization.

· Avoid acting merely as an email-forwarding interface.

3. Project Execution and Cross-Functional Coordination

· Work in a fixed Account Pair with a Technical Lead and jointly take responsibility for customer and project outcomes.

· Coordinate R&D, product planning, sales, project management, quality, manufacturing, and after-sales resources across Europe and China.

· Track key project milestones, open issues, deliverables, risks, and pending decisions.

· Drive internal teams to provide technical proposals, data, samples, test results, and formal responses on time.

· Proactively manage information gaps, time-zone delays, and unclear responsibilities across regions.

· Facilitate transparent, realistic, and executable solutions when customer expectations conflict with internal capabilities.

4. Product Planning and Market Intelligence

· Collect and analyze customer requirements, technology trends, and future platform plans in the European market.

· Track developments in battery technology, competitors, regulations, subsidies, and the European value chain.

· Differentiate individual customer requests from broader market requirements and identify opportunities for standardized or platform-based products.

· Support regional product definition, roadmap development, and R&D prioritization.

· Produce regular customer insights, market observations, competitive analyses, and product recommendations.

· Contribute to the early definition of next-generation cells, battery packs, and system solutions for the European market.

5. Business Opportunity Development and Customer Lifecycle Management

· Work with the sales organization to identify new business opportunities and support customer strategy and technical communication during acquisition phases.

· Participate in RFIs, RFQs, technical proposals, customer reviews, and nomination-related activities.

· Help commercial teams understand customer decision criteria, while not normally holding sole responsibility for pricing approval or contract signature.

· Continue to manage customer satisfaction, project performance, and next-generation opportunities after project nomination.

· Develop customer relationships beyond individual projects toward long-term platform cooperation and lifecycle account management.

6. Cross-Cultural Team Development

· Build an equal partnership with the Technical Lead rather than a simple front-office and back-office relationship.

· Help Chinese colleagues understand German and European customer communication styles, decision-making logic, and organizational culture.

· Help German and European colleagues understand the structure, development processes, and decision-making mechanisms of the China-based organization.

· Promote direct, transparent, and fact-based collaboration between German and Chinese team members.

· Contribute to the development of scalable cross-cultural working methods, meeting structures, and account-management standards.

Skills, Qualifications, and Experience Required:

· Professional experience in the automotive, commercial vehicle, construction machinery, battery, powertrain, or new-energy sector.

· Experience in key account management, technical sales, project management, product management, customer engineering, or a related function.

· Ability to understand complex technical products and translate customer language into actionable internal project requirements.

· Strong customer communication, meeting facilitation, presentation, and stakeholder-management skills.

· Ability to manage multiple customers, projects, actions, and open issues in parallel.

· A proactive approach to problem-solving and the ability to drive internal teams toward decisions and closure.

· Professional-level German.

· Fluency in English as a daily working language in an international environment.

· Willingness to travel regularly within Europe.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decolonization of the economy.

Location: Munich, Germany
Type of Employment: Full-time