Technical Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Technical Manager role with TaskUs:

The Technical Manager is the hands-on owner of site-wide capture rig availability, physical hardware upkeep, and operational discipline at the facility. Rather than managing a team, this role focuses directly on technical site management: maintaining equipment, overseeing task-prop inventory and scene resets, and bridging the gap between the physical stage and the software pipeline. You will be directly responsible for executing hardware maintenance, supporting software setups via SOPs, and ensuring captured data meets quality checklists before leaving the site.

Key Responsibilities:

• Hardware & Rig Uptime: Execute hands-on maintenance, sensor mounting, cable management, and hardware integration across all site capture rigs.
• Site Operations & Logistics: Maintain daily rig readiness, manage task-prop inventory and consumables, and establish/enforce strict scene-reset standards on the stage.
• Software & Setup Support: Follow established SOPs to assist with local software environment configuration, system updates, tool setup, and basic troubleshooting across capture nodes.
• Data Quality Handoff: Coordinate directly with the client’s data pipeline team, using provided checklists and tools to verify that captured data meets required formats and quality standards before off-site transfer.