Technical Product Manager

Do you enjoy solving complex customer problems at scale? Are you passionate about building reliable, high-performing software products that support thousands of users every day?

As IDEXX Veterinary Software continues to grow, we're looking for a Product Manager to join the ezyVet team and help shape the future of our enterprise platform. This role sits at the intersection of customer experience, platform performance, reliability, and technical product development.

You'll work closely with Engineering, Customer Success, Enterprise customers, and key internal stakeholders to ensure ezyVet continues to deliver a stable, scalable, and high-performing experience for veterinary practices around the world. Alongside this, you'll help drive our API strategy and technical roadmap, enabling deeper integrations and expanding our platform capabilities.

So, what is IDEXX Veterinary Software?

IDEXX Veterinary Software is a portfolio within IDEXX focused on software solutions that enhance the health and wellbeing of pets, people, and livestock around the world.

Here in Auckland, we develop a number of cloud-based platforms and applications, building a vertically integrated SaaS ecosystem for the veterinary industry. From practice management and diagnostics to payments, analytics, and customer engagement, our products support veterinary teams globally.

And what is ezyVet?

ezyVet helps veterinary practices save time, improve workflows, communicate more effectively with clients, and deliver better patient care.

As our flagship Practice Information Management System (PIMS), ezyVet supports veterinary organisations of all sizes, including some of the largest and most complex veterinary groups globally.

What you'll be responsible forDriving Enterprise Platform Performance

You'll own a critical product area focused on the performance, reliability, and stability of the ezyVet platform.

Working alongside Engineering teams and specialist technical resources, you'll help identify and prioritise opportunities that improve system performance and reduce customer-impacting issues across our customer base, with a particular focus on our largest enterprise customers.

Key areas of ownership include:

• Driving initiatives that improve platform performance, reliability, and stability
• Understanding and reducing customer-impacting outages and response time issues
• Working closely with our largest enterprise customers to understand their challenges and priorities
• Turning customer feedback and operational insights into product opportunities
• Leveraging data, reporting, dashboards, and deep system analysis to uncover root causes of performance issues