Technical Program Manager (TPM)
Technical Program Manager at Spruce leading end-to-end delivery of privacy-preserving digital identity and credentialing programs for government and enterprise customers. Day to day: owning strategic customer relationships, translating contracts/SOWs into technical plans, and holding architecture-level discussions (APIs, cloud, identity systems) without engineering escalation.
- Compensation
- $130K–$160K / yr
- Location
- United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 7+ years
- Category
- Project management
- Posted
Skills
Must have
- 3–7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles
- Strong technical fluency (APIs, cloud infrastructure, system architecture)
- Strong understanding of how software systems are built and delivered
- Ability to independently interpret contracts, SOWs, or technical requirements
- Proven ability to operate in complex, ambiguous, multi-stakeholder environments
- Excellent executive communication and relationship-building skills
- Ability to protect engineering time while maintaining customer satisfaction
- Eligible and able to pass a government background check
- Must be based in the continental US
Nice to have
- Experience working with enterprise or government customers
- Experience in identity, IAM/ICAM, zero trust, credentialing, or authentication systems
- Familiarity with FedRAMP, NIST frameworks, or federal security standards
- PMP or other program management certifications
- Consulting, federal contracting, or enterprise transformation background
- Prior engineering or deeply technical systems experience
Full description
Technical Program Manager (TPM)Location: U.S. (Remote but must be based in the continental US; Mountain/Central time zone preferred)**
Clearance:** Must be eligible and able to pass a government background check
About Spruce
Spruce builds privacy-preserving, standards-based digital identity and credentialing solutions that give individuals control of their information while enabling governments and enterprises to deliver secure, interoperable services. We partner with private and public-sector organizations to modernize how identity is issued, verified, and used.
The Role
We are seeking a Technical Program Manager (TPM) to lead delivery of complex, high-stakes identity and credentialing software solutions and programs across government and enterprise environments.
This is a high-autonomy, highly multifaceted role that blends technical delivery, customer ownership, and operational leadership. In many ways, this role functions as a Technical Success Manager / delivery lead hybrid—serving as the primary point of contact for one or more strategic customers.
The TPM is expected to operate as the connective tissue between engineering teams and external stakeholders, especially CTOs, CIOs, product leaders, and program owners on the customer side.
This role requires someone who can independently understand what the organization is trying to achieve, why it matters, and how to deliver it end-to-end—even when requirements are incomplete or evolving.
Core Responsibilities
1. Customer & Program Ownership
- Serve as the primary point of contact for assigned customer programs
- Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)
- Understand customer objectives and uncover the “problem behind the problem”
- Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible
- Operate confidently in public sector and enterprise contracting environments
2. Technical Program Delivery
- Translate customer and policy requirements into executable technical delivery plans
- Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps
- Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)
- Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns)