Technical Sales specialist

Do you like video games and technology? Looking for a job closer to home? Are you tired of being caught up in traffic? Joining Edgegap means jumping into a startup headfirst (fortune favours the bold), gaming after work (only when you’re down – no pressure), and working with a team of industry vets (we’re pretty cool). Oh, and there’s always a giant bucket of candy in our kitchen.

We seek a highly skilled, motivated Technical Sales Specialist to join our dynamic team in the cloud network industry with clients in gaming and enterprise. In this role, you will act as the primary contact point for our customers, building and maintaining solid relationships and providing exceptional support and guidance. You will also ensure our customers achieve their desired outcomes and have a great experience using our products. You must be able to take highly technical elements and explain them efficiently to our customers.

Key Responsibilities

• Manage customer escalations and find solutions to challenges, ensuring the best customer experience.

• Develop and execute customer success plans that align with their business objectives and goals.

• Monitor and analyze customer usage and engagement with our products, providing insights and recommendations for improvement.

• Work with product and development teams to ensure customer feedback is incorporated into product development and roadmap planning.

• You are directly involved in all sales activities and develop relationships with prospects and current customers.

• Understand what clients are trying to accomplish, their needs, and how Edgegap can be a key business driver.

• As the champion of your product and clients, you will collaborate with cross-functional teams to produce promotional materials, such as case studies and blog posts.

What we are looking for

• A technical-first profile with a familiarity with the cloud/networking industry.

• Ability to present complex technical issues in a simple way to clients (both technical and non-technical)

• Ability to talk to customers and resolve problems in a fast-paced environment.

• Minimum of 3 years of relevant experience in programming, developing, or anything similar

• The capacity to carry out a proof of concept within the organization.

• Experience with Linux, Container, and Kubernetes.

• Strong written and verbal communication skills

• Experience in customer service is a bonus.

• Gaming industry knowledge is a bonus.

Benefits