Technical Sales Specialist

Job Description:

This position is located in Troy, Ohio, reports to the Supervisor, Order Entry and Quotations and will have responsibility for generation of quotations for the ITWFEG brand portfolio by utilizing project specifications, drawings, and kitchen layouts. The candidate must be a highly organized individual capable of multitasking in a fast-paced customer service environment and must be a self-starter who has the ability to manage an assigned territory by providing accurate quotations and reliable technical information to the Food Service Dealers, Consultants, End Users and Independent Rep Groups in the area. They should be able to develop relationships of mutual respect within the assigned customer base who will view this person as a valuable resource and first point of contact for product information.

The candidate will be preparing quotations for major projects and/or highly technical or non-standard equipment and should possess the technical knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. They will have regular contact with a variety of people often at senior levels in the Food Service industry where improper handling could have an adverse effect on operating results.

Responsibilities:

• Prepare timely, accurate quotations for Food Service Dealers, Territory Sales Managers, Retail and National Account Managers, Independent Rep Groups, and Product Line personnel using the AutoQuotes computerized quotation system.
• This individual will act as an intermediary between Food Service Dealers, Territory Sales Managers, Independent Rep Groups, Consultants, and the Customer Care Team in resolving project document discrepancies to enable generation of accurate quotations and resolution of pricing.
• Must possess a working knowledge of all Hobart/Traulsen/Baxter/Vulcan/Somat current and discontinued product lines, accessories, parts, and their relationship to specific devices and systems in order to accurately converse on required technical and professional levels with internal and external customers.
• Will maintain a detailed list of approved, non-published special engineered features and options for the Hobart/Traulsen/Baxter/Vulcan/Somat products to include pricing and descriptions to be used in generating quotations and to assist Customer Care in reconciling pricing on orders.
• Must interface with various plants and engineering to resolve design issues and problems to assist in order clarification and be able to detail any field requests for new options or products being submitted for feasibility and pricing.
• Possess or develop a working knowledge sufficient to research competitor’s equipment and accurately and effectively generate quotations for alternates. Must work with Product Line Managers to provide reference material to enable consistent selection of alternates by all ITWFEG personnel who generate quotations.