Upscale Sdn Bhd
Technical Service Supervisor
- Compensation
- Not disclosed
- Location
- Selangor, Malaysia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- - 3-5 years of experience in technical support/service experience, with leadership exposure.
- - Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
- - Hands-on repair and troubleshooting capability.
- - Strong coordination, vendor communication, and reporting skills.
Full description
Job Description:
- Supervise 3 support engineers and helpdesk staff.
- Oversee diagnostics, repair, and RMA claim processes.
- Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
- Monitor SLA turnaround and service performance.
- Provide hands-on troubleshooting guidance for POS & AIDC hardware.
- Assist Technical Operations Manager with reporting and improvements.
Required Skills:
- 3-5 years of experience in technical support/service experience, with leadership exposure.
- Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
- Hands-on repair and troubleshooting capability.
- Strong coordination, vendor communication, and reporting skills.