Technical Services Director, Global Data Center & Lab Infrastructure
- Compensation
- Not disclosed
- Location
- Austin, Texas, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Nice to have
- Experience designing, deploying, or operating large-scale HPC clusters or supercomputing platforms.
- Knowledge of GPU-accelerated computing, AI infrastructure, and NVIDIA reference architectures.
- Experience with cluster schedulers, high-performance storage, high-speed networking, and infrastructure automation technologies.
- Experience developing a global lab strategy or managing lab and data center operations across multiple countries, including the United States, United Kingdom, or India.
- Experience operating colocation facilities and managing third-party data center providers.
- Knowledge of data center power distribution, cooling systems, environmental monitoring, and capacity engineering.
- ITIL, program-management, or project-management certification, or equivalent practical experience implementing service-management and delivery frameworks.
- Experience with Visio, Bluebeam, AutoCAD, or other infrastructure design and drafting tools.
Full description
About Graphcore
Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption.
As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the future of AI computing.
The Opportunity
As Technical Services Director, you will lead the teams that operate and evolve Graphcore's engineering labs, high-performance computing (HPC) platforms, and data center environments globally. You will be accountable for reliable, secure, cost-effective infrastructure that supports demanding engineering, AI, silicon-development, and validation workloads.
This role combines people leadership, infrastructure strategy, operational excellence, capacity and financial planning, procurement, and program delivery. You will partner with Engineering, Information Technology, Security, Finance, Facilities, Supply Chain, customers, and external suppliers. The position is based onsite in Austin and requires travel to company facilities, data centers, and supplier locations, including international travel.
What You'll Do
- Lead, recruit, mentor, and develop the systems administration, lab operations, and technical services teams responsible for the facility supporting global Engineering and Research and Development.
- Own the reliability, efficiency, protection, safety, supportability, and continuous improvement of engineering labs, HPC systems, and infrastructure facilities.
- Establish service levels, operating standards, escalation paths, performance measures, monitoring, observability, automation, ticketing, and configuration-management practices.
- Translate engineering and customer requirements into infrastructure roadmaps, capacity plans, procurement strategies, operating models, and executable investment programs.
- Forecast compute, accelerator, storage, network, rack-space, power, cooling, and technical-support requirements across the infrastructure portfolio.
- Lead global infrastructure programs from requirements and business-case development through procurement, deployment, operational readiness, service handoff, expansion, refresh, and decommissioning.
- Own infrastructure procurement and supplier performance, including specifications, bills of materials, quotations, commercial negotiations, purchase orders, logistics, delivery schedules, and deployment coordination.
- Develop and lead operating budgets, capital plans, expense frameworks, projections, lifecycle plans, and investment proposals for infrastructure operations and growth.