Technical Services Manager
- Compensation
- Not disclosed
- Location
- Singapore
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Minimum of 5–8 years of experience managing hybrid infrastructure environments.
- At least 3 years of focused experience designing, deploying, or managing AWS services.
- Demonstrated ability to lead and grow a technical operations team in a complex enterprise environment.
- Proven experience collaborating with cross-functional infrastructure domains (network, endpoint, and security).
- AWS services: EC2, S3, VPC, CloudFormation/Terraform, IAM, RDS, CloudWatch, and Systems Manager.
- Strong knowledge of Windows Server, AD, Azure AD, DNS, GPO, and PowerShell scripting.
- Exposure to VMware ESXi, Nutanix HCI, and enterprise NAS/SAN systems (Hitachi).
- Familiarity with endpoint lifecycle management, network connectivity (VPN, DNS, load balancing), and automation tools.
- Understanding of IT governance, compliance, and cyber hygiene frameworks.
- AWS Certified Solutions Architect – Associate or Professional.
- Microsoft Certified: Azure Administrator or Windows Server certification.
- VMware Certified Professional (VCP), Nutanix Certified Professional (NCP).
- ITIL Foundation certification.
- Excellent leadership, communication, and coordination abilities across technical and business stakeholders.
- Analytical mindset with strong troubleshooting skills.
- Customer-oriented, adaptable, and proactive towards continuous improvement.
Full description
Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
The Senior AWS Cloud & Infrastructure Engineer (Team Lead) is responsible for designing, implementing, and leading the operations of hybrid infrastructure environments across AWS Cloud and on-premise systems. This role combines technical leadership, solution design, and team management. The environment covers enterprise Windows infrastructure (Active Directory, Azure AD), Canon Print services, Hitachi storage systems, Nutanix HCI, VMware ESXi, and AWS cloud platforms hosted across remote locations.
The successful candidate will lead a team of engineers, drive automation and modernization initiatives, and collaborate closely with cross-functional technology teams—including Endpoint Management, Network Operations, and Security—to ensure seamless and secure infrastructure solutions.
What will you do?
Leadership & Team Management
- Lead and mentor a distributed team of 20–30 engineers managing diverse infrastructure environments.
- Develop and track annual improvement plans based on operational metrics, lessons learned, and technology advancements.
- Foster a collaborative engineering culture focused on ownership, quality, and continuous improvement.
- Provide strategic input to senior management and assist in service optimization, cost control, and service expansion opportunities.
Technical Solution Design & Collaboration
- Collaborate with Endpoint Management, Network Operations, Cloud Security, and Application teams to design end-to-end infrastructure solutions.
- Develop integrated technical architectures ensuring compatibility, security, and performance across platforms.
- Participate in cross-domain projects such as device lifecycle management, network modernization, identity federation, and hybrid cloud deployment.
- Contribute to infrastructure automation and orchestration efforts using tools like Terraform, Ansible, or PowerShell.
- Serve as a technical escalation point for complex system issues that span multiple technology domains.
AWS Cloud & Hybrid Infrastructure Management
- Design and manage AWS-based systems with focus on governance, scalability, and security compliance.