Technical Services Program Manager

THE OPPORTUNITY
The Technical Services (TS) Program Manager is a full-time position reporting to the Director of TS. This person will serve as a technical resource in a wide range of water engineering-related topics, applying sound engineering principles, strong relationship-building skills, and excellent communication to support GWC's technical services work. In this role, they will deliver technical support and training and lead technical services projects end to end, managing scope, schedule, and budget across a portfolio of concurrent engagements.
The TS Program Manager will be a versatile engineer who is equally comfortable providing hands-on technical support and building genuine relationships with partner organizations, and who can identify opportunities that support GWC's growth while delivering high-quality technical work.
GWC’s work environment is fast-paced, dynamic, and highly collaborative. Candidates should be comfortable working in an early-stage environment, balancing the need for flexibility, structure, and procedure.
This position is remote (US- or Canada-based) or hybrid (optional office space available if located in CHS, SC). Travel is a part of this role with approximately four to six international trips of one or two weeks each per year and approximately two domestic (US-based) trips of one week each anticipated per year.
GWC was founded on Biblical principles; its core values are love, excellence, and integrity. This is expected to be modeled in every interaction and relationship.

KEY RESPONSIBILITIES
Project management, technical support, and mentorship:

• Provide technical support services and mentoring to GWC water sector partners (including NGOs, governments and utilities) related to designing, maintaining, and monitoring water systems, including Solar Powered Water Systems (SPWS).
• Where required, draw on specialized expertise in areas such as utility performance, asset management, non-revenue water management, energy optimization, electromechanical design, remote monitoring, water quality, volumetric water benefit accounting (VWBA) and water resource management, as needed by individual partners.
• Provide technical evaluations and assistance in the design, implementation, and review, design analysis, and third-party site visits.
• Lead end-to-end delivery of assigned technical services projects, including developing across multiple countries and time zones to keep work on scope, schedule, and budget.
• Identify, monitor, and mitigate project risks, and provide regular status reporting to the Director of TS.
• Develop and maintain project monitoring, evaluation, and learning frameworks and support impact measurement for technical services in collaboration with the Director of TS.

Learning support:

• Deliver GWC online courses and in-person training in various cultural contexts and geographic locations as needed.

Partnerships and business development:

• Build, maintain, and expand strong relationships with GWC partners and organizations receiving training and technical support.
• Actively identify and pursue opportunities that support the growth and scale of GWC's learning and technical services work.

General responsibilities:

• Work within cross-cultural environments with humility, with an intentional focus on overcoming barriers.
• Work simultaneously on multiple projects, ensuring work is completed with excellence within an agreed-upon scope, schedule, and budget.
• Represent GWC to external audiences, including subject matter experts, partner organizations, and capacity-building customers.
• Model the GWC’s core values of love, excellence, and integrity to colleagues, partners, prospects, vendors, and the public.
• Maintain efficient and effective communication with multiple partner organizations and team members across countries and time zones.
• Other duties as needed or assigned.

QUALIFICATIONS

• Alignment with GWC's core values and commitment to eradicating water poverty.
• Bachelor’s degree in engineering required; P.E. certification preferred.
• 5+ years of engineering and project management experience.
• 2+ years of engineering experience working in low- and middle-income countries preferred.
• 2+ years of engineering experience with solar-powered water systems preferred.
• Proficiency with office software (such as Microsoft Word, Excel, PowerPoint, Outlook) and engineering tools (such as EPANET and AutoCAD).
• Comfortable using AI tools to support research, documentation, and workflow efficiency.
• Demonstrated ability to learn new skills and subject areas quickly.
• Strong relationship-building skills and a demonstrated interest in partnership development.
• Team player with close attention to detail and strong analytical skills.
• Ability and willingness to travel internationally, with or without reasonable accommodation.
• Excellent verbal and written communication skills.
• Fluent written and spoken English & Spanish are required.
• Legal authorization to work in the United States/Canada without sponsorship.

CORE COMPETENCIES:

• Adaptability and flexibility in dynamic environments
• Technical learning ability
• Relational and curious
• Initiative
• Business acumen
• Project management
• Data‑informed judgment
• High attention to detail
• Cross-functional collaboration
• Strategic and professional communication

PHYSICAL DEMANDS:

• Ability to safely lift a minimum of 35 pounds
• Ability to sit for extended periods and perform physical movements including standing, walking, typing, carrying, kneeling, bending, and navigating stairs
• Ability to work primarily indoors with occasional outdoor work in varying weather conditions
• Ability to work outside standard business hours as needed, including occasional evening and weekend work to build relationships
• Ability and willingness to travel internationally, with or without reasonable accommodation.

WHY JOIN US:

• Make a tangible impact on the lives of 2.2 billion living without access to safely managed water
• Collaborate with a passionate and competent team of professionals
• Opportunity to shape and influence our company's core strategy and future direction
• Competitive salary and benefits package, including health insurance, retirement plans, and PTO (Paid Time Off)

HOW TO APPLY?
Interested applicants should complete the application found on the GWC website: www.globalwatercenter.org