Technical Solution Consultant
Mid-to-senior technical presales consultant at a Singapore IT managed services firm: designs sellable, deliverable solutions across network, security and digital workplace, owns RFP/tender responses (with a government/public-sector emphasis), and hands won deals over to service delivery. Core tech spans LAN/WAN/SD-WAN, firewalls, SASE, SIEM/SOC, Microsoft 365 and Azure/AWS.
- Compensation
- Not disclosed
- Location
- Aljunied, Central Region
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 5-10 years in IT infrastructure or managed services, including either 3+ years in presales/solution architecture/technical consulting, or 4+ years in service delivery with exposure to bids, solutionin
- Solution design experience in at least two of network (LAN/WAN/SD-WAN/Wi-Fi), security (firewall/endpoint/identity/SASE/SOC) and digital workplace (M365/endpoint management/service desk), with working
- Hands-on service delivery background: SLAs, major incidents and escalations, service reviews (MBR/QBR)
- Experience responding to tenders/RFPs and winning managed services contracts
- Ability to turn customer needs into a clear, costed and deliverable solution
- Strong commercial awareness: pricing, margins, partner and subcontractor models, contract risk
- Excellent written and spoken communication, including presenting to technical teams and senior executives
- Structured, calm under deadline pressure, able to manage several bids at once
- Willingness to work with regional teams and customers, including Japanese and Southeast Asian stakeholders
- Degree in Information Technology, Engineering or related field, or equivalent experience
Nice to have
- Network certifications: CCNP, CCIE, NSE 4+, PCNSE
- Security certifications: CISSP, CISM, CCSP, Security+, vendor security certifications
- Digital workplace certifications: Microsoft 365 Certified (Modern Desktop or Enterprise Administrator), ManageEngine or equivalent
- Service delivery certifications: ITIL 4 Foundation or higher, PMP or PRINCE2
- Track record in Singapore government tenders (e.g. GeBIZ), including compliance matrices and security/data residency/vendor accreditation requirements
- Established relationships with vendors, distributors, system integrators, subcontractors and government/statutory board IT stakeholders
- Interest in contributing to practice strategy, offerings and the sales stack
- Prior experience at a systems integrator or managed services provider in Southeast Asia
- Experience with Japanese enterprise customers or Japan-headquartered groups
- Familiarity with cloud platforms (Azure, AWS) and hybrid connectivity
- Experience with ITSM and monitoring tools such as ServiceNow or ManageEngine
Full description
About Us
EXEO Global is a Singapore-based IT managed services and solutions company, part of a Japanese parent group. We help enterprise and public sector customers design, deliver and run their network, security and digital workplace services, backed by a global delivery model that supports customers across the region. Our Service Solutions Group brings solutioning and service delivery together, so that what we propose to customers can be delivered well and run reliably after go-live.
The Role
We are looking for a Technical Presales Consultant (Mid to Senior) to join the Service Solutions Group in Singapore. You will design and sell credible, deliverable solutions across network, security and digital workplace, and make sure that what we sell can be run well after go-live. You will work closely with Sales, the delivery managers and our Global Delivery Team, and support tenders and bids, with an emphasis on government and public sector opportunities. You will also contribute to practice strategy, offerings and partner alliances. This is an individual contributor role with no direct reports and room to grow into a broader strategy and partner role. It is well suited to a service delivery professional who wants to move into presales and bring real customer and operations experience into solution design.
Key Accountabilities
- Presales and solution design - Lead discovery with customers to understand business needs, current environment, risks and constraints.
- Design end-to-end solutions across network (LAN, WAN, SD-WAN, Wi-Fi, cloud connectivity), security (firewall, endpoint, identity, SASE, SIEM and SOC, vulnerability management) and digital workplace (device lifecycle, Microsoft 365, endpoint management, service desk, deskside support).
- Produce high-level and detailed designs, architecture diagrams, bills of materials and sizing.
- Run demos, workshops and proof of concept engagements with vendors and partners. Bids, tenders and commercials
- Own the technical response for RFPs, RFQs and tenders, with emphasis on government and public sector bids, including compliance matrices, solution write-ups and clarifications.
- Work with Sales and Finance on pricing, margins, partner and subcontractor quotes, and commercial risk.
- Prepare statements of work, service descriptions, assumptions and exclusions that protect both the customer and EXEO. Service delivery alignment
- Build service models with realistic SLAs, resourcing and escalation paths, reviewed with delivery managers before submission.
- Hand over won deals to delivery with clear scope, assumptions, risks and a transition plan.
- Support customer service reviews (MBR and QBR), account growth and renewals with technical input.