Technical Solutions Consultant
Leads technical implementation of Intuitive Surgical's digital (cloud SaaS) solutions across hospital systems and regional IDNs, acting as a trusted advisor from pre-sales readiness through go-live and long-term adoption. Day to day involves engaging hospital IT stakeholders, delivering technical presentations, and ensuring smooth deployments.
- Compensation
- Not disclosed
- Location
- Nashville, TN, us
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 6+ years of experience in medical technology implementation, IT consulting, or digital within healthcare
- Deep understanding of cloud-hosted SaaS platforms
- Deep understanding of healthcare data security
- Deep understanding of networking infrastructure
- Experience with account management or direct collaboration with capital sales
- Excellent written and verbal communication skills with operational, clinical, and technical stakeholders
- Bachelor's Degree
- Comfortable working a flexible dynamic schedule
- Able to travel up to 25%
- Able to enter surgical and other patient care areas
- May need to show current proof of vaccination against certain diseases including COVID-19
Nice to have
- Remote work
Full description
Primary Function of Position
The Technical Solution Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.
This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.
Essential Job Duties Focus / OwnershipStrategic Account Engagement: Partner directly with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.
Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including technical product overviews, data flow, and network topology diagrams —to accelerate approval and prioritization.
Performance Accountability: Develop and maintain standardized implementation processes for aligned customers to define repeatable processes for operationalizing efficient deployment of Intuitive products at the enterprise or local hospital levels.
RealityEnable Downstream Success: Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.
Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions.
LeadershipElevate Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to leadership to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.