Technical Solutions Consultant
- Compensation
- Not disclosed
- Location
- PL - Warsaw, Poland
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
- Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
- Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
- Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
- Experience using databases and SQL for troubleshooting and data analysis.
- Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
- Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work
- Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
- Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.
- Ability to share technical knowledge and provide guidance or mentoring to other team members.
Full description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Pay Transparency
The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.
Job Description
Are you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology?
As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions. You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance.
This is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction, working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions. You’ll have the opportunity to become a trusted technical advisor, influence service improvements, and contribute to successful product launches and customer initiatives.
We are looking for two people to join the team. This is a hybrid role based in Warsaw, with an expectation to work from the Warsaw office at least three days per week.Key Responsibilities
- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.
- Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.